0x80005000 Unknown Error: 3 Ways to Fix It

Attempt to repair the Active Directory

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Creating a new user in Active Directory is a fairly straightforward process. However, in some instances, users are hit with the error code 0x8000500.

You may already be following thebest practices for AD,but even so, you’re bound to encounter issues from time to time. This error prevents you from creating or updating any users on Active Directory, so let’s have a look at how you can bypass this issue.

What is error 0x80005000 in Active Directory?

The first step when creating or updating a new user account is to customize the user account properties using several parameters.

Once you have created a new user account, you will need to assign it a password that the user can log into their computer or network resources.

With the error 0x80005000, you will not get past the customization phase. To get to the root of the problem, below are some possible causes of why this happens:

How can I fix error 0x80005000?

Check off the following prerequisites before moving on to the more complex solutions:

1. Clear DNS cache

Flushing your DNS resets the cache and gets rid of any old entries. This is particularly helpful, especially if the error 0x80005000 was due to network issues.

2. Repair Active Directory

When your repair the Active Directory, all domain controllers will go through a rebuilding process and resynchronize with each other as part of the repair process. This can take quite some time, depending on how many DCs are involved in the enterprise environment.

3. Update Active Directory

You must be careful when forcing an update on Active Directory, as you risk losing other settings and data. This should only be used as a last resort.

Elsewhere, users reported of theActive Directory Users and Computers is missing, so check out our article on how to get them back.

Be sure to pass by our recommended list of thebest Active Directory Security toolsto keep you safe from internal and external threats.

That brings us to the end of this article, but keep us informed on any other solutions that may have helped you fix this error in the comment section below.

0x80005000 Unknown Error: 3 Ways to Fix It#

What is error 0x80005000 in Active Directory?#

How can I fix error 0x80005000?#

1. Clear DNS cache#

2. Repair Active Directory#

3. Update Active Directory#