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0x80090011 Windows Hello Pin Error: How to Quickly Fix It
Learn some quick steps to get things running
5 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Microsoft has an excellent and secure sign-in way to access a PC, Windows Hello. Though it has simplified the ways users log in, there are still someWindows 11 errorsthat you may come across,0x80090011being the most common.
The error message reads,Something went wrong and your PIN isn’t available (status: 0x80090011, substatus: 0x0). Click to set your PIN again. In most cases, the error appeared after an update, and some users even came across0x80090011in Microsoft Office 365. Let’s find out more about it!
Why do I see the 0x80090011 error when signing in?
Here are a few reasons you get the Windows Hello error:
How do I fix code 0x80090011?
Before we proceed, try these quick tricks first:
If these don’t work, head to the solutions listed next.
1. Run startup repair
For most users, runningStartup Repair, a built-in option in Windows to eliminate issues that prevent it from booting effectively, fixed the0x80090011Windows Hello error.
2. Uninstall Windows updates
If the problem appears after updating Windows, uninstalling the update should get things up and running in no time and help you get rid of0x80090011in Windows 11.
3. Enable the administrator account
Enabling the built-in administrator account, in some cases, allowed users to sign in to the problematic one throwing the0x80090011error. However, if that’s not the case, you can alwayscreate a new user accountvia the one you just enabled and use the new one on the PC.
4. Delete the NGC folder
5. Perform a system restore
That’s it! Performing a system restore should help when other solutions fail to work. But you need to create a restore point before the0x80090011error first appeared.
Though Windows automatically creates them when system protection is enabled, we recommend you manuallycreate restore pointsto counter such situations.
6. Reinstall Windows
When all else fails to work, you will have no option but toreinstall Windows. The process is a bit complex but will definitely help with the Windows Hello0x80090011sign in error. To do that,create a bootable drive, boot the PC through it, and run the setup to install Windows.
The setup is simple, with each step explained in detail. And, in all likelihood, you should be able to seamlessly install the OS and fix the error in every iteration of Windows.
The Windows Hello0x80090011error can be tricky to troubleshoot, but with the right approach, you can get things up and running in no time.
Before you leave, check some quick tips toboost Windows performanceand make it faster than ever.
Tell us which fix worked for you in the comments section below.
More about the topics:sign-in issues,Windows Hello
Kazim Ali Alvi
Windows Hardware Expert
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows PC. He’s specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
Long-time Windows user, Kazim is ready to provide a solution for your every software & hardware error on Windows 11, Windows 10 and any previous iteration. He’s also one of our experts in Networking & Security.
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Kazim Ali Alvi
Windows Hardware Expert
Kazim is specialized in hardware devices, always ready to remove a screw or two to find out the real cause of a problem.
