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4 Ways to Fix Cox When It’s Not Working [App, Wi-Fi, Cable]

Restarting the router or modem could fix the Cox Internet connection

6 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Millions of users take Cox services, and they are now the third-highest service provider in the telecommunications sector, cable TV, etc.

Many Cox users started complaining that they cannot use the Cox Internet service on their devices suddenly and are not sure what can be done.

Why is the Internet not working on Cox?

There are many reports regarding issues related to the Cox internet, Cox cable TV, etc. This issue could possibly be because of the factors mentioned below:

This article guides you on resolving the issue where Cox stopped working using the seven best possible fixes.

How do I fix Cox app if it’s not working?

Before we start making changes, here are a few quick tips and tricks to get things working:

If these don’t work, head to the solutions listed next.

1. Clear the browser’s cache

We have shown you how to clear the Chrome cache and cookies, but the process is very similar in all major browsers.

For a faster and safer way to make sure all temporary and junk data is deleted, we recommend using CCleaner, which is specialized in cleaning and optimizing your computer.

⇒Get CCleaner

2. Update and restart the system

On Windows 11, after you go toSettings, click theWindows Updateoption from the left and hit theCheck for updatesbutton.

If the problem is with the system, we recommend our users try updating the Windows system and then restarting it several times to see if this worked for you.

Many users have claimed to have resolved this issue by following this technique of restarting the system a few times. It is also a best practice to keep the system updated regularly.

3. Scan the system for viruses or malware

Above, we have indicated how to perform a full scan using Windows Defender on Windows 10.

If you have a third-party antivirus, open it and select the full scan option from its menu. If you switched to Windows 11, the solution will work the same, so try it out.

Whenever there is a virus attack or malware attack on the system because of browsing unsecured websites, through data transfer from some pen drives, or internet downloads.

So, try connecting the Cox app by scanning the system for viruses using the antivirus software installed on your system and ensuring the system is safe from the virus attack. It should work, then.

4. Change the DNS server to a public server

How do I reset my Cox?

To reset the Cox router, first, ensure that the Ethernet cable connects the Panaromic Gateway and the HomeLife Router, and then unplug the power cable from both.

Now, wait for around 20 mins, and once the HomeLife Router has 3 solid green lights, the reset is complete.

How do you reset Cox after a power outage?

After a power outage where the power supply was completely cut off, the Cox setup box must be reset by pressing the hard reset button, which is present at the rear of the device.

Another way to reset the Cox box is by going to the Cox account and navigating to My services. Then, go to My internet and select theReset equipment option.

Alternatively, you can switch off the device by unplugging the power cable, waiting for around 30 seconds or more, and then plugging the power cable back into the machine.

This resets the Cox device, but users would lose the data like favorites set, etc., but the speed would increase, which is a plus point for resetting the device.

As soon as you reset the Cox device, or sometimes the user’s payment status is renewed for their subscription, Cox would take around two minutes maximum to reconnect the service.

Hope you have managed to resolve this issue on your device. Please let us know in the comments section below!

4 Ways to Fix Cox When It’s Not Working [App, Wi-Fi, Cable]#

Why is the Internet not working on Cox?#

How do I fix Cox app if it’s not working?#

1. Clear the browser’s cache#

2. Update and restart the system#

3. Scan the system for viruses or malware#

4. Change the DNS server to a public server#

How do I reset my Cox?#

How do you reset Cox after a power outage?#