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6 Ways to Fix Outlook Couldn’t Save Your Account Settings

Apply these fixes to resolve the Outlook couldn’t save your account settings error

6 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Microsoft Outlook is one of the most popular email clients, and many use them over other clients because of the familiar UI and features.

However, there are many users that are facing theSomething went wrong and Outlook couldn’t save your account settingserror. This error can prevent you from receiving new emails and could be pretty frustrating if you depend on Outlook for all your email-related needs.

Thankfully, this guide has a list of practical solutions that will help you resolve the problem and get your Outlook working. So let us check it out.

Why is Outlook not saving my account settings?

MS Outlook, being software, throws up new errors now and then. However, there are solutions to resolve them.

But before you go ahead and look to resolve Something that went wrong and Outlook couldn’t save your account settings error, let us know why.

The main reason you would come across this issue is that the Autodiscover process the Outlook uses received an unexpected result. This comes from a third-party server, which it performs the root domain lookup.

When the root domain lookup fails, and Outlook then performs the Autodiscover lookup. However, since it is getting a positive Autodiscover response from the root domain lookup, MS Outlook tries to authenticate the incoming protocols, such as POP and IMAP, and the operation fails.

How do I fix Something went wrong and Outlook couldn’t save your account settings?

1. Use an old Outlook setup

2. Disable IPv6

By default, Windows favors IPv6 addresses over IPv4 addresses. However, IPv6 can lead toSomething went wrong and Outlook couldn’t save your account settingserror. Follow these steps to disable IPv6 in Windows.

3. Modify the registry

After the restart, set up the Outlook account again to see if the error is resolved.

If your DNS entry is not set up properly, something went wrong and Outlook couldn’t save your account settings. You can edit the registry to add registry keys and fix DNS related issues.

4. Update Microsoft Office Suite

5. Check Your Firewall

Windows Defenderfirewall or a third-party firewall can cause the Something went wrong and Outlook couldn’t save your account settings. To fix this issue, it’s advised to disable your firewall temporarily.

6. Remove Outlook Credentials

Windows 10 comes with a password manager called Credential Manager. If you have Outlook credentials saved with Credential Manager and are trying to log in with a new password, you might get Something went wrong,and Outlook couldn’t save your account settingserror.

Where are Outlook email account settings stored?

According to the official information, if you have a POP or IMAP account, all your data is stored in the Personal folders in the .PST file format.

However, moving the PST file from one computer to another doesn’t transfer your Outlook account settings.

You must first set up your email account on the new computer, then open the .PST file moved from the old computer to your new computer.

You can find your .PST file in one of the following locations:

There you go; you should be able to fix theSomething went wrongerror in Outlookusing the above-given solutions.

6 Ways to Fix Outlook Couldn’t Save Your Account Settings#

Why is Outlook not saving my account settings?#

How do I fix Something went wrong and Outlook couldn’t save your account settings?#

1. Use an old Outlook setup#

2. Disable IPv6#

3. Modify the registry#

4. Update Microsoft Office Suite#

5. Check Your Firewall#

6. Remove Outlook Credentials#

Where are Outlook email account settings stored?#