Aadsts90072 Error: How to Fix This User Account Issue

Exclude guest and external users when you face this error

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Many users have reported they encounter an error AADSTS90072 during an account login. The issues occurs when you try using an account that is not in the directory, prompting an error error.

Alternatively, you can read through our article about how to fix the0x801c03f3 Hybrid Azure AD Erroron your PC.

Before we fix the issue, let’s take a look at underlying causes for it.

What causes the Aadsts90072 error?

The following are potential causes for the AADSTS90072 error:

These factors can vary on different computers depending on the condition. However, we’ll take you through detailed steps for fixing the issue.

How can I fix the Aadsts90072 error?

Before proceeding with any advanced troubleshooting steps, try the following preliminary checks:

If you can’t resolve the error, go ahead with the solutions below:

1. Exclude Azure Information Protection from Require MFA for guests’ policies

The above steps allow the Microsoft Azure Information Protection cloud app to run without adhering to the Require MFA for guests policies.

2. Exclude guest and external users

The above steps will exclude guests and external users from the RMA (Request multi-factor authentication) and grant access through Access Policy.

3. Disconnect the Organizational account

Alternatively, you can try to access theTeams web versionto confirm if the issue is resolved.

In conclusion, our readers can check our guide about theAzure Functions Runtime unreachable errorand ways to fix it on their PCs.

If you have further questions or suggestions concerning this guide, kindly drop them in the comments section below.

Aadsts90072 Error: How to Fix This User Account Issue#

What causes the Aadsts90072 error?#

How can I fix the Aadsts90072 error?#

1. Exclude Azure Information Protection from Require MFA for guests’ policies#

2. Exclude guest and external users#

3. Disconnect the Organizational account#