An error occurred when accessing the Office Document Cache [FIX]

5 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

Share this article

Improve this guide

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

MicrosoftOfficeuses theOfficeDocument cache to make sure the changes made to theOfficefiles are saved in the cloud. Sometime, the files may get corrupted or damaged due to abrupt closing of theapplicationand show office document cacheerror.

The fullerrorreadsAnerroroccurred while accessing theOfficeDocument Cache. Close and reopen the Upload Center to try again. If the problem persists, move or delete the cache in the Upload Center settings dialog box.If you are facing thiserror, here is how to troubleshoot this problem on your Windows system.

Can’t access the Office Document Cache? Here’s what you need to do

1. Delete Microsoft Office Document Cache

The first method to fix thiserroris to delete your MicrosoftOfficeDocument Cache manually. Deleting the cache does not affect your saved documents but helps you to fix the syncing issue. Here is a two-step guide to doing the same.

Perform a Clean Boot

Performing a Clean Boot is not necessary but recommended. This is to ensure that cache files don’t get loaded during startup and stop the user from deleting them. Here is how to do it.

Delete MicrosoftOfficeDocument Cache

After the system restarts in Clean Boot state, do the following.

Open System Configuration and enable all the services that you disabled. After the restart, you should have resolved the MicrosoftOfficeDocument cache error.

2. Kill Microsoft Upload Center Task / Delete Registry Keys

If the issue persists, you can try to kill theUploadCenter services and then delete the Cache files manually. We will also delete a few keys from the Registry editor. Here is a three-step guide to doing the same.

Kill theUploadCenter Task

Delete FileIO Registry Keys

Want to block access to registry editing tools? Here’s how to do that properly!

Rename and Delete OfficeFileCache Folder

Note:First make sure to enable Hidden Items in the File Explorer to unhide any hidden items in the Office folder.

3. Uninstall Skydrive

If you have SkyDrive installed, you can fix the issue by uninstalling Skydrive and then reinstalling it. Here is how to do it.

4. Use third-party software for Office errors

Another solution is to use a reliable third-party tool that is compatible with every version of Microsoft Office and aims to repair, as well as recover damaged or corrupted files.

This is an easy and safe way to retrieve important data you lost in its original form and fix .doc, .docx, XLS/.XLSX, and .ppt/.pptx/.pptm files.

⇒Get Stellar Repair for Office

An error occurred when accessing the Office Document Cache [FIX]#

Can’t access the Office Document Cache? Here’s what you need to do#

1. Delete Microsoft Office Document Cache#

2. Kill Microsoft Upload Center Task / Delete Registry Keys#

3. Uninstall Skydrive#

4. Use third-party software for Office errors#