Can’t add friends to Uplay? Here’s what you should do

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Updated onOctober 4, 2023

updated onOctober 4, 2023

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UplayisUbisoft‘s proprietary game distribution platform, whereplayerscan buy and download games and DLCs.

Additionally, you can use it to view your achievements, read up on news and chat with friends.

However, this last feature has been having problems, asplayershave been complaining that theirfriends listdisappeared.

Further details where given on theUbisoft official forums:

Thefriend listis not loading anymore and wont show up.It´s just loading and loading but no friends showing up.How do we fix this problem?

Other players are stating onother forumsthat while they can see theirfriends list, all of them appear offline despite being online.

Uplay says my friends are offline but they are online. I can send them private messages they can send me a private messages but I dont see them online.

Friends from Steam can’t be added to Uplay either

More so , playersare reportingthat they cannot import their friends from other gaming platforms, such asSteam.

I can manually add someone on uplay who has a uplay account but when trying to import friends from steam it gives the error of “Something went wrong. Your steam friends could not be imported.”

While not officially confirmed that the two problems may be linked, it is a well known fact that Uplay has somecompatibility issues with Steam.

What to do if yourUplay friends are not showing up

These solutions were proposed by users on the forums, and most of them state that this a solution that indeed works.

1. If you are using both Steam and Uplay

It should be working now, and if not, follow the solution bellow.

2. If you only use Uplay

3. Check to see if the problem is at Ubisoft’s end

If you and some of your friends are having the same problems at around the same time, go toUbisoft‘s website and check to see if there is a server-related problem.

Ubisoftperforms frequent server maintenance which they usually announce beforehand.

Additionally, their servers have been the subject of plenty of cyber attacks, so unexpected server shutdowns may also be a possible explanation.

Can’t add friends to Uplay? Here’s what you should do#

Friends from Steam can’t be added to Uplay either#

What to do if yourUplay friends are not showing up#

1. If you are using both Steam and Uplay#

2. If you only use Uplay#

3. Check to see if the problem is at Ubisoft’s end#