Can’t send messages on Windows 10/11 Xbox app or Xbox One

3 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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TheXbox appfor Windows 10 brings together gamers on both theXbox Oneand computers running Windows 10, making it a great tool for cross-platform communication. However, some users are experiencing an issue with the app’s messaging tool, especially this one who took to Reddit:

Unsure of the issue, but for the last month or so the messages tab on the Windows 10 Xbox live app won’t work for me. It says “try again, we had trouble getting your messages”, and when I send a message it says “we couldn’t send this message, try again later”.

Try again. We had trouble getting your conversations

1. Reset the Xbox app on Windows 10

One possible fix to the issue is to open the search bar and look for “Apps & features.” Then, search for the Xbox app, select advanced options and click “Reset.” This should back messages, although you may have to repeat the process every time the error shows up.

2. Reboot your console

Another fix is to restart or power cycle your Xbox One console. Note that the process does not erase any of your games or data.

If you’re unable to access the guide or if the console is frozen, press and hold theXboxbutton on the console for about 10 seconds until the console turns off. After it does, touch theXboxbutton on the console again to restart.

3. Physically power cycle the console

If your console is in Instant-On power mode, the above steps will shut the console completely off. Instant-On mode, or the ability to turn on your console by saying “Xbox on,” won’t be enabled until you restart the console.

Disconnect and reconnect your console’s power cable

Be sure to wait 10 seconds. This step resets the power supply.

That should do it. In case you have any additional steps to suggest, make sure to share them with us in the comments section below.

Can’t send messages on Windows 10/11 Xbox app or Xbox One#

Try again. We had trouble getting your conversations#

1. Reset the Xbox app on Windows 10#

2. Reboot your console#

3. Physically power cycle the console#

Can’t send messages on Windows 10/11 Xbox app or Xbox One

Try again. We had trouble getting your conversations

1. Reset the Xbox app on Windows 10

2. Reboot your console

3. Physically power cycle the console