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Fix: Brother Printer Scanner Not Working/Connecting to PC
We have some effective fixes that work for most users
5 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Brother printersare known for their being reliable, desk-friendly, space-saving, and functional, as you can not only print but also copy, scan, or fax. But many reported that their Brother printer won’t scan in Windows 10, and for some, even in the latest iteration.
The issue has become far, too, common with several users pointing out that Brother’s is not offering aFull Driver and Software Packagefor Windows 11, as it did for Windows 10. There’s a lot of confusion in this regard, but we have a few solutions that work for users.
Why is my Brother printer working but not the scanner?
Here are a few reasons why the Brother printer is not scanning and only printing:
How do I get my Brother scanner to scan to my computer?
Before heading to the slightly complex solutions, we recommend trying these quick ones first:
If nothing here works, head to the fixes listed next.
1. Run the printer troubleshooter
The built-in troubleshooters are quite effective at handling things when the Brother printer won’t scan in Windows. Besides, you could also run thePrintertroubleshooter.
2. Allow Brother Network Scanner in Firewall
If it’s the firewall that’s conflicting with the connection, allowing the printer to operate through it should do. If you have a third-party firewall installed, make sure to allow the Brother Network Scanner through it similarly.
3. Reinstall the Brother printer’s driver
4. Install drivers directly from Brother’s website
If the OS couldn’t find the right ones,Brother offers driversfor both Windows 10 andWindows 11. All you have to do is head to the official website, choose the product and the iteration of Windows, and it will then provide the relevant drivers.
For Windows 10, we recommend installing theFull Driver and Software Packagefor your printer since it’s bundled with the relevant tools that help simplify the process of scanning and printing. If the Brother printer still won’t scan, head to the next solution.
5. Manually set the IP address for the printer
6. Perform an in-place upgrade
Several users, after spending quite a while with the Brother support team, were informed that it was a problem with Windows 10 and, therefore, the printer won’t scan. Even otherwise, if the previous solutions didn’t work, this is a likely cause.
And the best option, in this case, is to perform anIn-place Upgrade. It fixes a range of intricate issues with the OS without deleting the data stored on the PC.
That’s it! These solutions should have helped you fix things when the Brother printer won’t scan in Windows 10. If the problem persists and you are looking for another device, check thebest printer scanner in the market.
Did the solutions here help you fix the problem? Let us know in the comments section below.
More about the topics:Printer Errors,windows 10 fix
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
