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Fix: Device Compliance Policy Error Code 0xfde9
Use the built-in troubleshooter to check for policy errors
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Microsoft Intune provides robust features to help you manage your devices, including built-in compliance policies. Before you customize these policies, you can use the default policies to ensure that your company’s devices follow security and privacy requirements.
You may, however, run into a device compliance policy error code 0xfde9. This error occurs when you send a device compliance report in Intune, which returns a compliant status even though a compliance policy has not been set.
Let’s have a closer look at how to address this issue.
What happens if a device is not compliant with Intune?
If a user’s devices are not compliant, they will be unable to log into Office 365 services. This is an important aspect to consider when planning your compliance policies and procedures.
So, what is a compliance policy in Intune? In Intune, the compliance policies can be configured for a group of devices. These policies help ensure that devices and apps in your organization are configured to meet the set requirements.
You can choose from a predefined set of compliance policies or create your own. A device is compliant if it meets the policy requirements and non-compliant if it does not. When a device is non-compliant, it is subject to action from the administrator.
A non-compliant state can occur for a variety of reasons:
Other situations where a device may become non-compliant include:
How do I change the default device compliance policy in Intune?
Before any advanced troubleshooting, check off the following:
1. Use the built-in troubleshooter
2. Create a new policy
When you create a policy, Intune creates an enforcement profile that contains settings that apply to your organization’s devices.
The profile specifies what needs to happen on each device that runs the policy, including whether it must install apps and software updates or contact Microsoft for more information.
This policy can be deployed to devices that are already non-compliant or may become non-compliant. You can also use policies to prevent devices from becoming non-compliant.
If you’re still experiencing issues and the error 0xfde9 is persistent, you can try resetting the non-compliant device. This will erase any prior configurations that may be causing issues.
You may also encounter another similarIntune policy error 0x87d101f4, so be sure to check out our detailed article on navigating such issues.
Let us know what solution has been able to fix this error for you in the comment section below.
Claire Moraa
Windows Software Expert
Claire has a knack for solving problems and improving the quality of life for those around her. She’s driven by rationality, curiosity, and simplicity, and always eager to learn more about Microsoft’s products. With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11, errors, and software.
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Claire Moraa
Windows Software Expert
With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11 errors.
