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Fix: Docking Station Not Working / Not Detected by Laptop
Encompassing solutions on various docking issues
6 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Are you experiencingWindows 10docking station issues on your computer after connecting yourdocking stationor upgrading toWindows 10?
If this is your situation, this article may help as we will look at some of the most common issues and the corresponding quick fixes to help you resolve the issue.
Common problems users encounter include audio,screen resolution, monitor display, connection, and charging. While some issues can be specific, these are just the common ones experienced by most users and their solutions.
How can I fix Windows 10 docking station not working?
1. External monitors not working
This problem manifests when you haveexternalmonitorsconnected to a docking station, a portable computer running Windows 10, or you’ve attached your computer to a docking station.
In this case, the computer won’t detect the externalmonitors,so they display a black screen instead.
Make sure themonitorsare detected by using thekeyboard shortcutWindows+Ctrl+Shift+B, and then inDisplay settings, clickDetectbutton.
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Also, don’t forget to check the cables. Sometimes, faulty or broken cables may trigger these problems.Replacing themshould fix the issue.
2. Audio and sound problems while docked
If you’re not able to hear audio while you’re docked, check first for the following:
There are various solutions you can use to fix the audio issue, including:
The Hardware and Devices troubleshooter checks for common issues and ensures any new device or hardware is correctly installed on your computer.
Try the next solution if you still can’t hear audio while docked.
How to installdrivers:
Here’s how to do this:
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3. Charging issues while docked
If you’re experiencing charging problems, or your computer/device isn’t charging while docked, then you need to check for the following:
4. Trouble connecting to the docking station
If this is your situation, make sure that:
5. Docking station not recognized
If your docking station is not recognized, you can connect to AC power while undocked and then try a two-button reset.
You can do this by pressing and holding the power button on your device for 30 seconds. After it turns off, press and hold the volume-up button and power button simultaneously for at least 15 seconds.
When the screen flashes the Windows logo, continue holding the buttons down for at least 15 seconds, release and wait for 10 seconds, then press and release the power button to turn your device back on.
Below are some of the solutions to apply:
Follow the instructions to run the Hardware and Devices troubleshooter. Thetroubleshooterwill begin detecting any issues causing the drag-and-drop problem.
If this doesn’t help, then try the next solution.
Follow these steps to uninstall and reinstallUSB hostcontroller fromDevice manager:
If you don’t have anydriverupdates available, right-click on thegraphics carddriverand click Uninstall, then restart your computer.
6. Fix Surface Dock issues
If this problem affects your Surface Dock device, you can first fix it by downloading the Surface Updater tool. You can often quickly solve Surface Dock issues by installing the latest updates.
If the problem persists, follow the troubleshooting steps in this guide on theSurface dock 2 monitor not working.
Feel free to let us know the solution that helped you fix this issue in the comments below.
More about the topics:Device Connection Error,docking station,windows 10
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
