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Fix Groove Music Can’t play error with ease
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Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Listening tomusiccan be very relaxing, especially when you can listen to your favorite tracks. It can be very annoying when you can’t play a specific song because of an apperror, as many Groove Music users complain.
The issues seem to manifest mostly on Windows 10 devices. GrooveMusiccould not play tracks because of the following error message:Can’t play – Another app is controlling your sound right now.
However, users confirmed they were not using another app to play the respective tracks.
Microsoft managed to fix this issue in its latest Windows 10 builds and assures users that Groove will work smoothly. However, this is not the only problemWindows 10phone owners encountered when trying to use the app.
Another frequent issue is the0x1010036 error code:
i have uploaded all of themusici had on my lumia 920 to my onedrive – groovemusicfond themusicbut it doesn’t play most of the songs claimingerror0x1010036 – couldn’t find thiserroranywhere and since i am not in the US – it won’t let me sign in either – again very annoying with a phone i have had for less than a week.
A growing number of users also complain thatGroove Music simply stopsafter playing two or three tracks:
I’ve been using the Groove Music App on myWindows 10phone (550), and it stops playing after a few tracks when I physically have headphones plugged in, but it is perfectly fine when I connect with Bluetooth headphones.
I have to then turn on the screen, roll the track back and then select the next track. It’ll only seem to work for 2 or 3 tracks before I have to repeat the process.
The weird things are that it doesn’t happen if I connect Bluetooth headphones, or, if I’m selectingmusicwithin a single artist or album, it only seems to affect me when I play all or shuffle all.
If you’re bothered by the same issues, then we suggest you check out our article on how tofix Groove Music crashesand see if our fixes work for you.
Don’t worry, as nothing complicated is waiting for you. You just need to check your settings, clear the Temp folder, or use the System File Checker tool to fix corrupt files.
Even more, Groove Music issues should be less frequent now because Microsoft also fixed an issue where multiple UWPs might start crashing on launch after getting stuck on their splash screen.
Since Groove Music is a UWP app, it is possible it could have been affected by the aforementioned bug.
More about the topics:groove music,System Errors
Madalina Dinita
Networking & Security Specialist
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer.
She is interested in all things technology, especially emerging technologies – AI and DNA computing in particular.
Prior to joining the WindowsReport team, she worked in the corporate world for a number of years.
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Madalina Dinita
Networking & Security Specialist
Madalina is a Windows fan since forever, especially interested in AI, emerging technologies, privacy, and security.
