Fix: HP Support Assistant Stuck on Creating a Restore Point

Reinstall the HP Support Assistant app for a change

5 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Anyone cancreate a System Restore pointto restore their computer to a previous state. This makes it possible to roll back changes made to your computer during usage. It’s useful if you accidentally delete or format files or if something goes wrong with your computer or software.

Whereas they are vital to the health of your system, they can be a little tricky to set up if you are not familiar with the process. For instance, users have complained of the HP Support Assistant getting stuck on creating a restore point, so let’s dive deeper and attempt a fix.

Why can’t I create a System Restore point?

System Restore is a utility that lets you take a laptop back to the state it was in when you first turned it on. This includes the applications and files you installed.

Given all the work it does, it can take some time to complete. Some of the factors to consider include:

Still, a System Restore takes a considerable amount of time to complete. This is because it restores the system to an earlier point in time. The process requires it to load the operating system from a backup file.

As such, the restoration process can take anywhere from 15 minutes to several hours, depending on the factors above. For users who have done the process a couple of times before, a rough estimate is possible.

If theSystem Restore process is taking longerthan usual, you can consider the possibility that it is stuck at creating a restore point and proceed to the solutions below.

What can I do if HP Support Assistant Support is stuck at creating a Restore point?

1. Check for Windows updates

2. Run the Windows Startup repair

3. Reinstall the HP Support Assistant

Reinstallation should only apply if you get a message sayingThis version of HP support assistant appears to be incompatible.It could mean the latest updates have not been registered on the application.

Elsewhere, you may find that although the process has been successful,Windows becomes extremely slow after a System Restore. If this is the case, don’t hesitate to check out our helpful guide to resolve this issue.

You may also be interested inundoing a System Restorein case you change your mind or just aren’t interested anymore. If so, you’ll find our article quite insightful and easy to follow.

Share any additional thoughts you may have on this topic down below.

Fix: HP Support Assistant Stuck on Creating a Restore Point#

Why can’t I create a System Restore point?#

What can I do if HP Support Assistant Support is stuck at creating a Restore point?#

1. Check for Windows updates#

2. Run the Windows Startup repair#

3. Reinstall the HP Support Assistant#