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Fix: “Oops, something went wrong” while logging in to Windows 10

8 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Since the introduction of Windows 8/8.1, Microsoft made a norm of usingMicrosoft Accountas a Profile. Yes, you can use alocal profile, but there’s a lot of benefits (including syncing between the devices and Microsoft Store purchases) with the Microsoft Account in play. However, there are also some errors. And strange ones, to say the least. Namely, some users casually bumped into an error bearing the even more casual “Oops, something went wrong” prompt while trying to log in with the Microsoft Account on Windows 10.

Now, depending on the place you tried to log in (welcome screen, Microsoft Store, e-mail, Skype etc.), there are different ways to tackle this. We made sure to enlist them below, so if you’re unable to move past the sign-in screen, make sure to check them out.

How to address “Oops, something went wrong” login error in Windows 10

1: Make sure you get it right

You’re probably well-aware of this, but it’s always worth to double or even triple-check the entered password. Make sure the keyboard/language are appropriate and thatCaps Lock is off. This is obvious but, we mostly noted this for those users who have issues logging-in into the system with the Microsoft Account. And there’s only so much you can do in those unwanted scenarios.

It’s really hard for any kind of system error, including updates or even malware, to change your Microsoft Account’s password. And if you’ve recently changed it online, make sure to enable network on the initial screen to allow PC to refresh. Nonetheless, if you can’t do it after numerous tries and even afterresetting the password, move to the second step on the list.

2: Create the temporary account

In order to do so, we’ll need an installation media. You can create the Windows 10 installation media with theMedia Creation tool. Once you have a bootable drive or DVD, we’ll need to access the command prompt and create a new user account. That way, you’ll be able to access your system and delete or re-establish the faulty error-provoking account.

These instructions should show you what to do, so make sure to follow them closely and prepare for a lengthy workaround:

3: Check the Group Policy Editor

If you’re, on the other hand, using an alternative log-in protection method (or don’t have any protection), but unable to log into the Microsoft Store or use Microsoft Account for various other things, there are solutions for that as well. And there are so many reasons why this is the case. Firstly, try resetting the password online. If you’re still unable to sign in, make sure to check the Policy Editor.

There’s a policy in the Policy Editor which concerns Accounts. It should be disabled by default, but we’ve seen everything in Windows 10, so just in case check it out.

Here’s where to find it and how to disable it if needed:

4: Use a local and switch to the old one later on

Some users managed to resolve the issue at hand and avoid “Oops, something went wrong” error by switching back and forth between the Microsoft Account and local account. Apparently, they were able to sign into the online-based one later on.

Using a local account is simple, but have in mind that, if the affected account is the only one with the Administrative permissions, you’ll be limited. This concerns usage of Microsoft Store apps mostly.

In case you are not sure how to sign in with the local account in Windows 10, follow the instructions we provided below:

5: Delete Credentials

Your credentials (and all Windows-stored credentials) are saved in a dedicated folder. As the case has shown so many times, a lot of important system files can get corrupted and thus the issues emerge. What you’ll need to do in order to address this is to delete the content of the Credentials folder. After that, you can re-establish your account.

Here’s how to do it in Windows 10:

6: Update Windows

Windows updates can be the cause of many issues, especially if you’re Microsoft Insider in a Fast Ring. Seemingly, various improvements come at a price and that price is, in this case, not worth paying. However, for every faulty update, we get another which fixes the majority of issues. That’s what you’ll expect from a mandatory update distribution. So, make sure to keep your system up to date, as there’s probably a fix/patch on the way.

The system checks for updates on its own, but it won’t cost you to check for the updates manually. You can do it this way:

7: Reset your PC to factory settings

Finally, if none of the aforementioned steps haven’t resolved the “Oops, something went wrong” error, we can only recommend resetting your PC to factory settings. Some users tried System restore and it helped them against this persistent error, as well. Nonetheless, by resetting the PC, you get to keep all applications and settings with a, basically, a brand new Windows 10.

If you’re uncertain how to do so, follow the steps we provided below but don’t forget to back up your data, just in case:

With that said, we can conclude this article. We hope it was a helpful read and the “Oops, something went wrong” error is addressed properly with one of the solutions. And for the sake of other readers, if you’re aware of an alternative solution, we encourage you to post it in the comments section below.

Fix: “Oops, something went wrong” while logging in to Windows 10#

How to address “Oops, something went wrong” login error in Windows 10#

1: Make sure you get it right#

2: Create the temporary account#

3: Check the Group Policy Editor#

4: Use a local and switch to the old one later on#

5: Delete Credentials#

6: Update Windows#

7: Reset your PC to factory settings#