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FIX: Qualcomm QCZ9565 Bluetooth 4.0 has a driver problem

5 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Windows laptops feature Qualcomm Bluetooth chips to enable Bluetooth on the laptops. That said, at times the Qualcomm QCZ9565 Bluetooth 4.0 has a driver problem that can occur when trying to connect to your Bluetooth headset or speaker.

As the error indicates, the error is usually triggered by a faulty or outdated Qualcomm Bluetooth device driver. To fix the error, try updating the driver. If not, roll back to the previous version to see if that helps.

In this article, we explore a few troubleshooting steps to help you resolve the Qualcomm QCZ9565 Bluetooth 4.0 has a driver problem error in Windows 10.

How do I fix the Qualcomm QCZ9565 Bluetooth driver problem?

1. Update Bluetooth drivers

The first logical step is to make sure your Bluetooth drivers are up to date. You can do this from Windows Settings or with the help of dedicated software.

Open theSettingspanel and selectUpdate and Security. Select theWindows Updateicon in the left ribbon, then selectView optional updates. Click on theDriver updatestab and locate your Bluetooth driver.

Click theDownload and installbutton and wait for the process to complete. Reboot your PC and see if the issue persists.

In terms of automatic driver updaters, we recommend you try Outbyte Driver Updater because it provides the perfect mix of usability, simplicity, and performance.

Outbyte Driver Updateris an advanced driver update utility for Windows. It offers a simple, fast, and secure way to update all your drivers with one click to help you enjoy a better system performance.

After the initial launch, Outbyte Driver Updater scans for the missing and outdated device drivers. You can go through the report and then choose a single device driver to update or choose to download and install all of your outdated device drivers.

The built-in download manager helps in managing in-progress driver downloads. With over 18 million driver files available for download, you can quickly update drivers for all the devices connected to your PC.

Additionally, it also comes with a schedule manager and driver backup feature to automate the update and backup process.

Other key features of Outbyte Driver Updater include one-click downloads and updates, a built-in download manager, and support for driver backup that saves a copy of all your drivers to a compressed file.

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2. Rollback Bluetooth driver update

Once you have rolled back the driver, try connecting to any Bluetooth device to see if the error is resolved. Installing the previous version of Bluetooth driver can help if the error occurred after installing a Windows update.

If the roll back driver button is greyed out, you can manually install the previous version of the driver as well.

To install the driver manually, visit your laptop manufacturer’s download center. Download and install the appropriate version of the Bluetooth driver for your PC.

3. Check your antivirus and firewall

Note:If you are using a third-party security solution and if it comes with its own Firewall, make sure to disable it as well.

Once you have the firewall down, enable Bluetooth try connecting to any Bluetooth-enabled device and check for any improvements.

If the issue persists, disable your antivirus as well. To disable the antivirus, expand your system tray by clicking the arrow icon. Right-click on the antivirus icon and select Disable Temporarily or a similar option.

Now that you have both firewall and antivirus disabled try connecting to a Bluetooth device from your PC.

If the issue is resolved, make sure to enable the Windows Defender Firewall.Replace your antivirus with a better security program.

4. Uninstall and reinstall the Bluetooth device

After the restart, Windows will automatically detect the device and install the required drivers. If Windows fails to detect and install the drivers, open Device Manager, click onAction,and select Scan for hardware changes.

The Qualcomm QCZ9565 Bluetooth 4.0 has a driver problem that can be resolved by updating the driver.

If not, try rolling back the driver to an earlier version or reinstalling the Bluetooth device to fix the error.

Looking for more fix articles? Don’t hesitate to heck out our dedicatedTroubleshooting hub.

To make the most out of your new PC, explore our thoroughWindows 10 section.

FIX: Qualcomm QCZ9565 Bluetooth 4.0 has a driver problem#

How do I fix the Qualcomm QCZ9565 Bluetooth driver problem?#

1. Update Bluetooth drivers#

2. Rollback Bluetooth driver update#

3. Check your antivirus and firewall#

4. Uninstall and reinstall the Bluetooth device#