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FIX: Skype camera not working in Windows 10/11
6 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Skypeis messaging software you can use your laptop’s or desktop’swebcamwith. With their webcams, users can make video calls inSkype.
However, some might not always be able to get a working video stream with theirSkypecameras.
So if yourSkype camera doesn’t have effective video calls, these are a few ways to fix it inWindows 10.
First, note thatSkypevideo calls only work with desktop and laptopwebcams. They can either be built-in or external USBwebcams.
However, that does not include mobile cameras, which you can’t use forSkypevideo calls. Also, make sure that an external USB webcam is correctly connected to the desktop.
How can I fix Skype camera issues on my PC?
1. Re-install Skype
Have you switched off automatic updates inSkype? If so, you might need to update theSkypeapp to the latest version.
That doesn’t necessarily mean you need tore-install the software, but that will guarantee you’re using the most updated version with the latest patches installed.
Openthis web pageand clickGetSkypefor Windowsto get the updated version. Alternatively, you could also selectHelp>Check for Updatesin yourSkypeapp.
In rare cases, you may not be able to re-installSkypeon your machine. In order to fix this technical glitch, follow our step-by-step guide that helps you fix theSkype won’t install on Windows 10error.
2. Check the webcam is configured correctly
One of the most common issues onSkypeis the annoying black screen camera problem.
This issue often occurs due to incorrect settings. Here’s a tested troubleshooting guide onhow to fix black screen webcam issuesfor good.
3. Update your webcam drivers
After you have uninstalled your drivers, we recommend reinstalling/updating them automatically.
Downloading and installing drivers manually is a process that carries the risk of getting the wrong driver installed, which may lead to serious malfunctions of your system.
The safer and easier way to update drivers on a Windows computer is by using an automatic tool.
We recommend you tryOutbyte Driver Updater. The software is lightweight, so it can function properly on any device. It scans and fixes outdated or damaged drivers with no issue.
Outbyte Driver Updater is very easy to use. The download and installation take just a few minutes. After that, you just have to launch the software and let it scan your PC.
It generates a report of all drivers that have issues and what can be done about them. You can select specific drivers to get fixed or fix them all in bulk.
It includes a free trial, so if you are not sure about it, you can test it out before committing to a purchase.
4. Check other programs
Another thing to note is that other background software integrated with thewebcammight be capturing the video stream.
So that might be why the camera isn’t working inSkype. You can check this by right-clicking the taskbar and selectingTask Manager.
Then select third-party software packages, especially instant messaging or web applications, listed under Background processes and press theirEnd taskbuttons. Thereafter, restart theSkypeapp.
5. Fix the webcam freezing in Skype
6. Run the Device Troubleshooter
7. Check if your webcam is Skype compatible
Not every desktop or laptop camera is compatible withSkype. If yourwebcamis more outdated, it might not beSkypecompatible.
This pageincludes a list of both compatible and incompatibleSkypewebcams. Scroll through the non-working camera list to see if it includes your camera.
With those fixes maybe nowSkypewill display video! Note that you’ll also need at least DirectX version 9.0 forSkypevideo calls to work.
If you need general information about this kind of issue, check our comprehensivewebcam problems on Windows 10article. It is a rundown of the most common issues users experience and how to fix them.
Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
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Matthew Adams
Windows Hardware Expert
He is passionate about everything surrounding Microsoft’s OS, focusing on troubleshooting guides & tips for everyday problems.
