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Fix: Surface Pro 4 Won’t Turn On [Step-by-Step Guide]
Forcing Surface Pro 4 to restart should fix this quickly
6 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Despite being an excellent device, the Surface Pro 4 is not free from issues. After amassive battery drain issuethat was connected to the irregular sleep mode, users are reporting that their Surface Pro 4 device won’t turn on.
While this issue might look scary, there might still be some way to salvage your PC. In this guide, we will show you the possible ways to fix this issue for good.
But before showing how to fix this issue, below are some of the variations of this issue reported by users:
What to do if I can’t turn Surface Pro 4 on?
1. Perform a two-button reset
Although it’s not confirmed, the sleep mode error onSurfacePro 4 might cause it not to turn on. So, performing a hard reset should clear up the error quickly.
Another thing you can do is to hold the power button for 20 seconds to one minute till the logo screen appears. This is known to fix many issues on Surface Pro 4
2. Disconnect the power cable and let the battery drain
If you can’t turnSurface Pro4 on, you might be able to fix the problem simply by draining its battery. Several users reported that they fixed the problem by disconnecting it from the power adapter and letting the battery drain.
This process can take a couple of hours, so it might be best to leave yourSurface Pro4 for 24 hours or more in order to drain the battery completely.
Once the battery is completely drained, you can connect yourtabletto the power adapter and check if the issue is resolved.
3. Use the keyboard shortcut
If you can’t turnSurface Pro4 on, you might want to try using theWindowskey +Pshortcut. According to users, your device might be running but with a different Project mode.
Users reported that this issue occurs with the keyboard attached, and to fix it, the keyboard shortcut is the surest bet.
4. Disconnect all peripherals
Another quick way to fix this issue is to disconnect all peripherals connected to your tablet.
If you can’t turnSurface Pro4 on, you need to disconnect your power adapter, keyboard, and other devices connected to it.
After that, press and hold the Power button for a minute or two. Release it for 30 seconds, and press and hold it again for 5-10 seconds. After doing that, your tablet will turn on, and everything will start working.
5. Connect your device to a different power outlet
If your Surface Pro 4 that won’t turn on is connected to a power outlet with other devices, it is advised that you try another outlet with no other device.
This is because the power supplied to it might be unstable, leading to problems. So, you need to move it to a different outlet.
Also, it is important to note that you should only plug your Surface Pro 4 with the power accessories that came with it. This is because using another power cord might not supply the needed amount of power.
Hence, if your power accessories are faulty, you should order an original replacement from Microsoft.
6. Wake up your Surface with hotkeys
Sometimes this problem can occur after putting yourSurface Proto sleep. If you can’t turnSurface Pro4 on, you can try waking it up by pressing certain hotkeys.
To do that, press theWindowskey +Ctrl+Shift+Bbutton on your keyboard. If you’re using the device intabletmode, simultaneously press bothVolume upandVolume downbuttons three times quickly.
This should wake up yourtablet,and everything will start working again.
7. Charge your battery
If you can’t turnSurface Pro4 on, your battery may be drained. Charge your battery for 30 minutes or more, and then try to turn it on again.
If your battery fails to charge after about 15 minutes, then it might be faulty.
This isn’t a universal solution, but it might be helpful, so feel free to try it.
8. Put your laptop in a cold room
While this looks a weird way to fix this issue, some users actually found it useful. This solution is especially useful if your device is overheating.
To do this, simply put yourtabletin a cold room for 30 minutes. After cooling off yourtablet, put it back in your room and wait for another 30 minutes. Now try to turn yourtabletback on again.
With this, we can conclude this detailed article on the Surface Pro 4 not turning on issue. Hopefully, you were able to solve the problem by following the steps in this guide.
If yourSurface Pro 4 screen is dimming, check our detailed guide to fix that issue too quickly.
Feel free to let us know the solution that helped you fix this issue in the comments below.
More about the topics:battery issues,windows 10
Ivan Jenic
Windows Hardware Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and driver troubleshooting.
When he’s not tackling diverse driver-related problems, Ivan enjoys watching good movies and spending time hiking with his family and friends.
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Ivan Jenic
Windows Hardware Expert
Ivan has delved deep into understanding the Windows OS, with a specialization in drivers and driver troubleshooting.
