Share this article
Improve this guide
FIX: The custom error module does not recognize this error
3 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
Share this article
Improve this guide
Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more
Key notes
Some users have discussed acustom error module does not recognize thiserroronMicrosoft’ssupport forum. Thaterrorarises for some users when they try to log in to, or open, theOutlookweb app within a browser.
In one forum post, a user said:
I am trying to sign in to: https://outlook.live.com/mail/inbox, but get the following error message: The custom error module does not recognize thiserror.
If the same thing happens when you try to log in to theOutlookweb app, check out some of these resolutions.
How do I fix the custom error module in Outlook?
1. Is the Outlook.com service down?
It might be the case that theOutlook.comservice is down for a maintenance period. To check, openMicrosoft’s service pagein a browser. That shows users a current status forMicrosoftservices.
If that page doesn’t display a green tick for the Outlook.com service, then you might need to wait a bit for that service to get up and running again.
2. Delete corrupted Outlook cookies
The custom error module does not recognize thiserroris often due to corrupted browser cookies.
You can deleteOutlookcookies in browsers like Opera and Mozilla Firefox much the same. Open the Outlook.com URL in those browsers. Click the information buttons on the left of their URL bars.
Then select to delete all theOutlookcookies in the Cookies in use windows.
Tired of Outlook issues? Check out this guide for some great software alternatives.
3. Delete cookies in Edge
If thecustom error module does not recognize thiserrorarises in Edge, however, you’ll need to clear all the browser’s cookie data.
4. Open Outlook in an alternative browser
As thecustom error module does not recognize thiserroris often a browser cookie issue, try opening Outlook.mail in an alternative browser to the one you’re utilizing.
The issue often arises within Chrome andOpera. You might find that you can sign in to Outlook.com ok with the likes of Edge or Firefox.
Those are a few of the confirmed resolutions that have fixed thecustom error module does not recognizeerrorfor some users. Thiserrorusually pertains to browser cookies.
So, clearing browsers’ data or resetting them are probable fixes.
More about the topics:Browser errors,Outlook Errors
Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
User forum
0 messages
Sort by:LatestOldestMost Votes
Comment*
Name*
Email*
Commenting as.Not you?
Save information for future comments
Comment
Δ
Matthew Adams
Windows Hardware Expert
He is passionate about everything surrounding Microsoft’s OS, focusing on troubleshooting guides & tips for everyday problems.
