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FIX: We’re having trouble playing this title Netflix error
10 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Netflix users usually receive this messageWe’re having trouble playing this title right now. Please try again later or select a different title, whenever there’s an issue with their network.
It points to a network connectivity problem that prevents the device you streamNetflixfrom reaching the service itself, and is preceded by error codetvq-pb-101 (1.1.6.5).
If you’re getting theWe’re having trouble playing this titlemessage on your device, here are some quick workarounds based on the type of device, to help you resolve the issue.
If you’re sick and tired of Netflix’s errors, then you should try a different streaming service.We suggest you giveDisney Plusa shot since it has a wide library of movies and TV shows, not just Disney princesses and family comedies.
Netflix can’t play this title: Errortvq-pb-101
1. PC/Laptop
Check your Wi-Fi Router
Most users are having this issue on their computers. In case you encountered it, we suggest you try the following solution:
Note: All credits for this solution go toRaymond Potgieter, our Facebook follower.
Use a VPN to avoid geo-related issues
Netflix errors are often present only in your geo-location. In case it has an error in the region you are accessing it from, you are always able to change your geo-location with a VPN tool in order to dodge it.
A VPN tool will mask your IP and will let you access Netflix as if you were in another country, thus accessing the servers from that country.
This is a good workaround as you not only access your favorite movies and TV shows without any problems but it will also be able to avoid many server-located errors. Moreover, a VPN will allow you to access content that is not available in your location.
We recommend you to use a verified VPN tool as it will not only let you access Netflix, but it will also hide your IP address and keep your online identity private. You can even find solidfree VPN tools that surpass Netflix restrictions.
2. Xbox
If you’re streamingNetflixfrom your Xbox device, whether it is the Xbox 360 orXbox One, here’s how to resolve “we’re having trouble playing this title”error.
Test yourinternet connectionby going toSettings>System Settings>Network Settings>Wired NetworkorWireless Network>Test Xbox LIVE Connection>Continue.
If your connection test is successful, restart yourhome networkas described below.
Restart yourhome network
Connect your game console directly to yourmodem
If yours is a wireless router connected to yourmodemand still can’t connect after restarting your network, try bypassing the router to find out the cause of the problem by eliminating the router or wireless connectivity problems as a possible cause. To do this:
If you’re able to streamNetflix, and you bypassed your router, then it is the probably source of the problem.
However, bypassing your router isn’t a complete solution, so check with whoever set up yourhome networkto help you reset orreconfigure your router’s settings.
If you cannot streamNetflixafter bypassing your router, check with your hardware provider to ensure themodemand internet services are working as they should.
If you couldn’t complete this step, try connecting the console andmodemdirectly as this will help you rule out your router as the cause of theerror. If you cannot do this direct connection, try the next solution.
Improve your Wi-Fi signal
If yours is aWi-Fi connectionand the steps to bypass the router didn’t help, try doing the following:
3. Blu-ray player
If you’re using aBlu-ray playerto connect and streamNetflix, and you get ‘we’re having trouble playing this title’ error, do the following:
4. Roku
If you’re using theRokuto streamNetflix, and you get ‘we’re having trouble playing this title’ error, ensure your network supports streaming, thentest your connectionby running a network connection test or launching another internet-connected service or app.
If the test fails or you cannot open another service or app, contact your device manufacturer for assistance. It if is successful or you can open other services or apps, go to the next step.
Restart your Roku
Restart yourhome network
Connect your Roku directly to yourmodem
If you’re connecting through a wireless router connected to yourmodemand still can’t connect after restarting your network, try bypassing the router to find out the cause of the problem by eliminating the router or wireless connectivity problems as a possible cause.
To do this:
If you’re able to streamNetflix, and you bypassed your router, then it is the probably source of the problem.
If you cannot do this direct connection,improve your Wi-Fi signalby using the same steps described on the Xbox solution.
Contact the person who set up yourhome networkto resolve network connectivity issues to see if your router is properly set up to communicate with the other devices on yourhome network.
5. Set-top box or streaming Media Player
Ensure you are connected to the internet and test your connection by running a network connection test, or launch another internet-connected service or app. If the test fails, contact your device manufacturer for help, if it works, try the next step.
Restart your device
Restart yourhome network
Contact the person who set up yourhome networkto resolve network connectivity issues to see if your router is properly set up to communicate with the other devices on yourhome network.
6. Smart TV
If you’re using yoursmart TVto streamNetflix, and you get ‘we’re having trouble playing this title’ error, ensure your network supports streaming.
Test yourinternet connection– if the test fails or you cannot open another service or app, contact your device manufacturer for assistance. It if is successful or you can open other services or apps, go to the next step.
Restart your Smart TV
Restart yourhome network
Leave your smart TV and allhome networkequipment (includingmodemand router) unplugged for 30 seconds before plugging each device back in one by one. Turn your smart TV back on and tryNetflixagain.
Connect your smart TV directly to yourmodem
If you’re connecting through a wireless router connected to yourmodemand still can’t connect after restarting your network, try bypassing the router to find out the cause of the problem by eliminating the router or wireless connectivity problems as a possible cause.
To do this:
Contact the person who set up yourhome networkto resolve network connectivity issues to see if your router is properly set up to communicate with the other devices on yourhome network.
Did any of these solutions help? Let us know by leaving a comment below.
More about the topics:Netflix connectivity errors,windows 10
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
