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FIX: Xbox error PBR9002

7 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

You can purchase all sorts of content on your Xbox, including movies, shows, games, and DLCs, but sometimes certain errors can occur while purchasing content online.

Users reported XboxerrorPBR9002, and today we’re going to show you how to fix this error.

Fix – Xbox error PBR9002

Xbox error PBR9002, how to fix it?

Solution 1 – Add a different payment option

Error PBR9002 can prevent you from buying content online, but you should be able to fix that simply by adding a new payment method. This is a simple procedure, and in order to do it you need to follow these steps:

To add a new payment option on Xbox 360, do the following:

To add a payment option onXbox One, do this:

After adding new payment option for Xbox Live this error should be resolved completely.

Solution 2 – Add a new account

According to users, one potential workaround is to create a new account and use it to purchase the desired content.

This isn’t the best solution, but according to users, it allows you to purchase items from the Store, so you might want to consider creating a new account.

Solution 3 – Make sure that your region settings are correct

According to users, error PBR9002 occurs due to region locking, and you might encounter it if you try to purchase content that isn’t available in your region or if you change your region.

To fix this problem, you need to make sure that your region settings and billing information are correct. To change your region settings onXbox One, do the following:

To change the region on Xbox 360, do the following:

Keep in mind that certain services such asXbox Livewon’t work unless they are supported in the new region.

Although your Xbox profile information will be preserved if you choose to change your region, the money from your Microsoft account will not, so you might want to spend it before changing your region.

You should know that you won’t be able to change your region if you did so in the last three months, or if your account is currently suspended or if you have a balance due on your Xbox subscription.

To change your billing information, do the following:

To change the billing address onXbox One, follow these steps:

You can change the billing information on your Xbox 360, by following these instructions:

After making sure that both your region and billing information is correct, try to make the purchase again.

Solution 4 – Contact Microsoft support

Sometimes it can happen that your card is flagged, and in order to fix this problem you might have to call Microsoft support and ask them if they could fix the issue.

Solution 5 – Delete and redownload your profile

The next thing we’re going to try is re-downloading your Xbox profile. Here’s exactly what you need to do:

Solution 6 – Clear the system cache

Clearing the system cache is a universal solution for all sorts of issues inXbox One, so it might be helpful when resolving this problem, as well. Here’s how to clear the cache data inXbox One:

Solution 7 – Power cycle your console

If other solutions don’t work, you might want to perform a factory reset. This option will usually delete all files from your console and reset it to the original state.

This means that you’ll delete all your accounts, saved games, settings and files. If you want to keep your files, we strongly suggest that you back them up to aUSB flash drivebefore starting the reset process.

To reset your Xbox to factory settings, do the following:

Xbox error PBR9002 will prevent you from purchasing content online, but you should be able to fix it by using one of our solutions.

If the problem still persists, you might want to call Microsoft support and ask them to unblock your card.

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FIX: Xbox error PBR9002#

Fix – Xbox error PBR9002#

Xbox error PBR9002, how to fix it?#

FIX: Xbox error PBR9002

Fix – Xbox error PBR9002

Xbox error PBR9002, how to fix it?