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Full Fix: PureVPN not Working [Connection Errors & More]

Fix PureVPN client with our tested solutions and errors report

8 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

PureVPN is one of the best VPNs you can get for your device. And, although it’s not exactly free, you can get aPureVPN free trial.

SomeWindows 10users have raised concerns as to what to do when PureVPN doesn’t work on the operating system.

This article looks at the possible reasons why PureVPNWindows 10is not working, and the corresponding solutions to fix the problem.

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Why is my PureVPN not working?

Firstly, you have multiple causes that generate working issues with this VPN client and it involves separate resolutions.

It’s possible that your VPN is not properly configured so the protocols are set incorrectly. Plus, you should double-check your VPN credentials to see if they are correct.

According to other users, there are various issues regarding PureVPN functionality and these are like this:

Quick Tip:

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How to fix PureVPN Windows 10 not working?

Here are some possible reasons why PureVPN is not working onWindows 10:

PureVPN connection issues

1. Reinstall OpenVPN protocol

If you recently upgraded toWindows 10, you may encounter some minor connectivity issues with PureVPN.

If you installed PureVPN’s client, uninstall it, then restart your computer, and download and install PureVPN again.

Check your connectivity by trying to browse or download from the internet while connected, and while not connected to PureVPN.

NOTE:After reinstalling PureVPN, if you get the message to installOpenVPN, right-click on the PureVPN icon from the system tray and selectreinstallOpenVPN.

If you still get issues, do the following:

If that doesn’t work, run these commands in the same way as above:

2. Check all connection causes

Here’s what to do when you’re unable to connect PureVPN inWindows 10:

3. Change the DNS address/ proxy settings

Here’s how to resolve this issue:

Change your DNS– you can change your network adapter DNS to the following:

You can alsochange browser proxy settingsbased on your browser. If you’re using Internet Explorer, do the following:

IfPureVPN is not able to connect to remote server, the steps above should do the trick.

4. Change your network configuration

PureVPN may not work inWindows 10because the operating system isn’t able to apply the network configuration of a previous Windows version to the current version 10.

Some users also reported that they had issues with the search bar, cryptic error messages, or Cortana not working. You can opt for a clean install, or do a reset of Windows.

PureVPN error codes

5. Error 809 – Windows

This error is usually displayed as “The network connection between your computer and theVPNserver could not be established.” By default, Windows does not support IPSec NAT-T security associations toserverslocated behind a NAT device.

Because of the manner in which NAT devices translate network traffic, you may experience unexpected results when you put aserverbehind the NAT device and use IPSec NAT-T environment.

Here’s how to fix this:

Note:If you still cannot connect, try it withOpenVPNTCP / UDP protocols.

6. Telnet Error

Telnet errors are caused during logon to the Telnet server. Here’s how to fix it:

7. Error 720 – Windows

This is usually caused by corrupted WAN mini ports. If you get this while using PureVPN inWindows 10, switch between differentservers. If this doesn’t help, do the following:

You should be able to connect with RAS protocols (PPTP/L2TP/SSTP/IKEV2) now. If not, reset the TCP/IP Protocol by doing the following:

If problem persists, reset the network:

8. Error 691

9. Unable To Start OpenVPN Services

10. Error 647

Your PureVPN account can be disabled because of excessive sessions, and payment verification due to incomplete or mismatched information.

Or, more than five devices are connected simultaneously. If this happens, check your inbox for instructions from PureVPN when your account is disabled, or contact their tech support for real-time assistance.

TheWindows 10VPNerror 812 reads as: “812: The connection was prevented because of a policy configured on your RAS/VPNserver. Specifically, the authentication method used by theserverto verify your username and password may not match the authentication method configured in your connection profile. Please contact the Administrator of the RASserverand notify them of this error.”

It comes when the authentication protocol is set via the Network Policy and Access Services (NPS).

To resolve this, you could either switch between different protocols (PPTP/L2TP/SSTP andOpenVPNTCP/UDP) or switch between differentservers.

Full Fix: PureVPN not Working [Connection Errors & More]#

Why is my PureVPN not working?#

ExpressVPN#

How to fix PureVPN Windows 10 not working?#

PureVPN connection issues#

1. Reinstall OpenVPN protocol#

2. Check all connection causes#

3. Change the DNS address/ proxy settings#

4. Change your network configuration#

PureVPN error codes#

5. Error 809 – Windows#

6. Telnet Error#

7. Error 720 – Windows#

8. Error 691#

9. Unable To Start OpenVPN Services#

10. Error 647#

11. Dot Ras Error#