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GlobalProtect isn’t Working on Hotspot? How to Fix It

First, refresh the VPN connection

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

GlobalProtect, a popular VPN solution developed by Palo Alto Networks, provides secure remote access to corporate networks and resources.

However, users may encounter challenges when using GlobalProtect on a hotspot connection, limiting their ability to connect to their organization’s network or access critical resources.

This guide addresses the issue of GlobalProtect not working on a hotspot connection, exploring the possible causes behind this problem and providing effective solutions to help resolve it.

Why doesn’t GlobalProtect work on hotspot?

Several factors can cause GlobalProtect to not work correctly on a hotspot connection. Here are some common causes:

Now that you know the causes of the issue, move to the solutions to fix it.

How can I fix GlobalProtect not working on hotspot?

Before moving to the detailed steps, make sure you perform these prerequisites:

Once you are through, check out the fixes to resolve the problem quickly.

1. Refresh the connection

Now try to connect to the VPN to check if it works.

2. Disable Private DNS

This issue usually occurs when you try to connect using a mobile hotspot. Therefore, disabling Private DNS on your smartphone could work.

Once done, connect your computer via hotspot and try to use GlobalProtect.

3. Re-enable SIM on hotspot device

Now close the Settings app and check if the VPN works now.

4. Change the MTU value

5. Disable IPv6

Disabling IPv6 can help if your device hotspot connection doesn’t support IPv6. You might not be able to connect to the VPN.

So, these are the methods you can follow to fix GlobalProtect not working on hotspot. If nothing worked for you, we suggest you contactGlobalProtect customer support.

If you face other issues likeGlobalProtect not connecting, we recommend you check out this guide to find the solutions.

Please feel free to give us any information, tips, and your experience with the subject in the comments section below.

GlobalProtect isn’t Working on Hotspot? How to Fix It#

Why doesn’t GlobalProtect work on hotspot?#

How can I fix GlobalProtect not working on hotspot?#

1. Refresh the connection#

2. Disable Private DNS#

3. Re-enable SIM on hotspot device#

4. Change the MTU value#

5. Disable IPv6#