HBO Go not letting you sign in? Fix is easily in 5 steps

Share this article

Improve this guide

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

Share this article

Improve this guide

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

Key notes

A lot of users complainHBO GO is not letting me sign in. The usual solution is to attempt to sign in with credentials for your TV provider. They should also be quite happy to help you reset your login.

Refreshing the HBO Go web page from which you are getting the HBO Go authentication problems. If this quick fix fails to resolve the issue, then follow the steps in the solutions below.

How do I fix HBO Go not letting me sign in?

1. Hard refresh your browser

As hinted earlier, a refresh could repair the problem when HBO Go won’t let you sign in. However, refreshing, in this case, is not merely hitting theRefreshbutton.

Browsers typically let you perform hard reloads using different key combinations. On most browsers, you can do a hard refresh by holding down theCTRLkey while hittingRefresh.

2. Log in with the website of your TV provider

You should be able to sign in here. If it doesn’t work, then contact your TV provider to reset your password or continue to the second solution below.

3. Update your web browser

The next step in troubleshooting the issue when HBO Go is not letting you sign in is to update the internet browser you’re using. A quick way of getting this done is to perform a Google search.

Visit Google and type in the search field the name of your web browser and the wordupdate. Most browsers would also provide easy ways to update the application via the website settings page.

Once you update your browser, it is advisable to restart your computer before retrying HBO Go. If HBO Go was not letting you sign in due to an outdated browser, then the issue would be resolved.

4. Clear your browser cookies and cache

Chrome:

Firefox:

Safari:

Microsoft Edge:

5. Try logging in with a different browser

Users who complained about HBO Go authentication problems have also resolved the challenge by switching browsers. Now, we don’t recommend that you try logging in to HBP Go using any random browser.

The latest versions of the following browsers are recommended for using HBO Go hitch-free:

Note:For more information about HBO Go’s web browser requirements, you should check outthis guide.

Apart from the recommended browsers,HBO Gomay not let you sign in if your internet speed is slower than 5.0 Mbps. The above solutions are recommended by the company for solvingHBO Goauthentication problems.

You no longer have to worry aboutHBO Gonot letting you sign in if you follow these steps closely. However, if all fail, you can reach out toHBO Goandsubmit a request.

If these still not working, we recommend Disney+. It relies on technology developed by Disney Streaming Services a technology subsidiary of The Walt Disney Company. Here you can watch original Disney movies and shows.⇒Get Disney+

[wl_navigator]

HBO Go not letting you sign in? Fix is easily in 5 steps#

How do I fix HBO Go not letting me sign in?#

1. Hard refresh your browser#

2. Log in with the website of your TV provider#

3. Update your web browser#

4. Clear your browser cookies and cache#

5. Try logging in with a different browser#