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How to fix Amazon error code 5004 (4 steps)
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Amazon Primeis a popular online streaming service that offers a great variety of movies and TV shows for users worldwide.
While many of them enjoy watching good-quality online content, some of them have repeatedly encountered the Amazonerrorcode 5004 on Xbox One, PS4, and not only.
What is Amazon error code 5004? Well, this is an issue that occurs only when several titles are streamed. Here’s exactly what one usersays:
I have been enjoying videos on Amazon Prime for a long period of time. I have watched several seasons on Amazon Prime, but I am witnessing an error code 5004 for the past few days.
It pops up every time I try to open any video on my Amazon Prime account. I am desperately looking for short step solutions to solve this problem.
There are several causes related to this Amazonerrorcode 5004, so we have prepared a few solutions that will help you get rid of it in no time. Read the following section to learn all about them.
How do I fix Amazon Prime Video errors?
1. Use a reliable VPN client
Amazon PrimeVideo will verify the location of all users. If there is a geographical restriction from where you use their service, the Amazonerrorcode 5004 will launch.
If your device supports their app, then you can use a reliable VPN. This will allow you to use theAmazon Primejust like you are in a location that allows streaming from this app.
It’s clear that watching high-quality content is a great way to recreate yourself. If you want to have a great experience, we recommend a great VPN software such as Private Internet Access.
This is a performant tool that offers leak protection for DNS and IPV6. Using this VPN will also offer you unlimited port forwarding and bandwidth, so give it a try too!
Private Internet Access
2. Verify the server issue
There are great chances that Amazon has encountered a widespread server issue. This means that Amazon error 5004 has activated from a streaming issue that is beyond your control.
What you must do in this regard is to patiently wait for Amazon developers to verify the server problem and take appropriate measures to solve it.
Additionally, you can use adedicated servicethat shows you if this issue affected other users from your location.
3. Re-activate your Amazon Prime Video account
You may encounter the annoyingAmazon Primeerrorcode 5004 on a smart TV too. Things are no different if you use certain devices such as Nvidia Shield or Roku.
These situations share a common origin: your account on Amazon has become inactive.
If you have logged in with your Prime account on a device without using that account for a long period of time, theAmazon Primeerrorcode 5004 may appear.
There are certain devices that will notify you to reactivate your account if you will sign in from a mobile ordesktop browser.
4. Reset your Nvidia Shield TV to default
When the Amazonerrorcode 5004 launches on your Nvidia Shield device, this may be an olderrorthatAmazon Primehas not solved in a few years.
It may be caused by temporary data belonging to Amazon that remains on your device even after you uninstall and reinstall the app.
Note tha it is important to backup your data before using this solution, as it will erase all data present in your device.
The Amazonerrorcode 5004 is disturbing when you want to relax and enjoy a good movie onAmazon Prime.
Check if the origin of thiserroris at Amazon by using a dedicated service that tracks down these issues. Whenever theerrorcode is generated on their servers, the Amazon developers team will solve it.
You could also try to re-activate your Amazon user account. If you use an Nvidia Shield TV, we recommend you reset this device to its factory settings.
No less important, to benefit from your Amazon user subscription, use a fast, professional, and friendly VPN such as the one mentioned above.
We invite you to test our solutions and verify if the Amazonerrorcode 5004 has disappeared after applying them. Don’t forget to leave us a comment about your experience in this regard.
Loredana Harsana
Windows Software Expert
Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was on top of the world and she fell in love with tech of all sorts.
Whenever she’s not at her work desk, you’ll find her enjoying refreshing tea flavors, spilling stories on paper, and listening to the radio.
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Loredana Harsana
Windows Software Expert
Loredana is a tech enthusiast who tackles mobility, privacy, and networking in easy-to follow guides for everyone.
