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How to fix the can’t play video or music 0x887c0032 error

5 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

The 0x887c0032 error arises for some users when they try to play media files in Movies & TV orGroove Music.

In one MS forum post, a userstated:

For the past few days, whenever I try to play video on the Movies and TV app, and music on Groove app, it says CAN’T PLAY and shows an error code 0x887c0032 for every MP4 and MP3.

So, users can’t play media content in those apps when that error arises. These are some of the potential 0x887c0032 error resolutions for those who need to fix them.

In addition, this media error type can be encountered on more Windows versions, including older platforms such as Windows 7 or 8.1 versions.

To discover valuable insights on how to resolve this video and audio issue on your PC, follow along with practical guides from this article.

What causes the Can’t play error code 0x887c0032?

Before getting into the solutions, you probably need to be aware of the causes that determine the 0x887c0032 error on your PC.

It’s worth mentioning that such types of media errors can be generated by specific factors that come around unavailable media files, not working services, or outdated GPU drivers.

For example, it may happen that your file is no longer available due to renaming or moving it to another location.

Another factor causing this problem may be theWindows Audio Endpoint Builderservice. If this essential service is blocked or not working properly, it’s most likely you will encounter this error.

This problem occurs as well due to corrupted apps, in case it only shows up when you try to use UWP (Universal Windows Platform) applications like Media Player or Groove.

The last but surely not least factor should be outdated or wrong GPU card driver on your computer. If that’s the case, you can resolve it by getting the latest driver version using Windows Update or another dedicated software.

How can I fix error 0x887c0032?

1. Update video card drivers

Error 0x887c0032 could be caused by a corrupted or antiquated video card driver that needs replacing. Thankfully, we’ve got the best solution for that.

We are talking about a tool that can automatically scan your PC and look for outdated device drivers. Then, Outbyte Driver Updater provides a detailed report of all identified issues.

At this point, the choice is all yours. You can simplyupdate the video card driveror see the bigger picture here and download and install all of your out-of-date device drivers.

Outbyte Driver Updater has a generous database of no less than 18 million driver files, so accuracy is guaranteed. Moreover, it discovers all the outdated drivers in mere seconds.

⇒Get Outbyte Driver Updater

2. Check out the video and audio troubleshooter

As Movies and TV and Groove are Windows 10’s default media apps, the platform’s video and audio troubleshooters might come in handy for fixing error 0x887c0032.

3. Reset the Windows Audio Endpoint service

Restarting the Windows Audio Endpoint service is a potential remedy for error 0x887c0032. Don’t hesitate to refer to the above procedure in that regard.

4. Reset the app

You might need to fix a corrupted Movies & TV orGroove Musicapp to resolve error 0x887c0032. Just complete the above procedure in that regard.

5. Use another media player

In case the above answers didn’t work out for you, we suggest that you approach more efficient media player applications.

Using such media tools will offer you great advantages such as playing different files without installing codecs, streaming or downloading YouTube videos, or a straightforward interface with organized tools.

A performant media tool isVLC Media Playerbecause it will provide you with error-free support for playing video or audio files for free.

Otherwise, if you prefer to look further for a media player that works smoothly on your PC, we advise you to consider the mostreliable media player software.

Those resolutions might fix error 0x887c0032 for some users. If not, however, you can always try playing videos and music in somegreat third-party media player software tools.

For more information about the topic, don’t hesitate to visit thisGroove Music sectionas well. If you need help with other app errors, simply check out ourPC Software Troubleshooting Hub.

How to fix the can’t play video or music 0x887c0032 error#

What causes the Can’t play error code 0x887c0032?#

How can I fix error 0x887c0032?#

1. Update video card drivers#

2. Check out the video and audio troubleshooter#

3. Reset the Windows Audio Endpoint service#

4. Reset the app#

5. Use another media player#