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KB 3097877 Causes Crashes, Hangs & Various Other Problems for Windows 7 Users

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Updated onOctober 4, 2023

updated onOctober 4, 2023

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Update–Microsoft has released anofficial fixfor the bugs caused by the KB3097877update, so go ahead and have a look to see of you’re still experiencing issues.

This week we reported about thePatch Tuesday for November, and the many fixes that it brought. But, as it’s almost always the case, it did manage to product some botchedupdate, as well. This time, it seems thatupdatefileKB 3097877is causing the most of the issues.

According to multiple reports, quite a dozen of them, I might say, MS15-115 KB 3097877 is causing various problems, such as Outlook crashes, network sign-in black screens, disappearance ofWindows 7sidebar and gadgets, Asus Audio Center issues and more.

As we speak, Microsoft hasn’t acknowledged any problems in KB 3097877, and it seem that the single solutions to fix them consist in uninstalling thepatchesor rolling back to an earlier system restore point.

Outlook problems caused by KB 3097877

It seems that Outlook was the most affected product of them all. Here are just a couple of annoying problems reported by Window users:

Since loading the Office 2010 automaticupdatelast night, Outlook crashes. At first, it crashed when I clicked to expand the main screen or an email to full screen. Now, it opens, but before it completes startup, it shuts down. “Microsoft Outlookhas stopped working” screen pops up. Then It closes and I get a screen that says, “A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.”

Many say that Outlook won’t even start after the 11/11/2015 security updates. But what seems to be the biggest problem are the crashes:

After installing Windows updates last night/this morning, myOutlook 2010 (running onWindows 7) crashes after I click on different messages in my Inbox(gmail account). Is anyone aware of possible conflicts that may have been included in the November 10, 2015 update for Windows?

Just this morning, after several updates last night, Amazon, Best Buy, and other assorted senderscrash outlook when pictures are downloaded. Disabled all Add ins. My temporary workaround is to empty the trusted senders list and just not download pictures. Very confusing as it just started for no apparent reason (maybe one of the MS updates?

I recently was affected by the problem withWindows Update KB3097877 crashing my Outlook. Before I discovered that uninstalling that update would solve my problem I went through many of Microsoft’s fix options, including Online repair (which looked like at least a partial reinstall)

Windows 7 problems caused by KB 3097877

Windows 7 users are also apparently affected by KB 3097877, and various problems have been reported. Here’s what we have been able to found from the support forums:

I haveWindows 7running and now after booting when I enter the homescreen you can pick the user on which you want to log on. So I try my own user and then it should “load” to the point where it will ask for your password of the user.

Others have been reporting that they can not log intoWindows 7after the November 2015 updates.

We just ran the latest windows 7 updates on multiplewindows 7professional 64bit computers. Once the update runs, the machine boots to the ctrl-alt-del screen for login. If you hit ctrl-alt-del, a black screen appears. Then after a few seconds (5-30) it bounces back to the login screen but it is entirely blue – no option or login. Each time you ctrl-alt-del, you get the black screen then back to blue.

A couple of other users report issues with thescreen flicker, as well, allegedly caused by a Wacom driver:

Update KB 3097877 on Windows 7 Professional 64 Bit makes the login screen flicker and login is not possible. Most probably caused in connection with Wacom Cintiq 13 HD tablet, driver 6.3.15-1

Other issues

OtherWindows 7users report that Internet Explorer crashes when you try to download pictures in an email. There even are problems reported with Excel, as well:

I believe the most recent November 2015 Tuesdayupdatecontained anupdatefor Excel (I use 2010). After the updates installed I have a series of 3 or 4 important spreadsheets that all start to open than immediately crash and close Excel. Excel reports it can’t find a resolution. These spreadsheets have opened fine for years and other than making some daily changes to figures in the spreadsheet nothing new added. There are no macros running in these sheets.

Thus, long story short, there are many, many issued caused by this specificupdate, so please use the comments section to let us know how have you been affected.

More about the topics:Windows Update

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).

For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.

Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.

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