Microsoft kills off Windows 11’s troubleshooters - so where can you turn for help?

Microsoft’s plan to evolve its troubleshooters

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Microsofthas begun the process of phasing out its helpful built-in Windows Troubleshooters. These troubleshooting tools had come built-in to Windows systems since their debut in 2009 withWindows 7, and were created to run diagnostic processes and automatically identifycommon Windows problems, and then resolve them.

In a recent support document, Microsoft outlined its plan to retire various Troubleshooters, starting with theMicrosoft Support Diagnostic Tool (MSDT), which will be pulled as part of the nextWindows 11update. The exact date of when this will happen hasn’t been announced yet.

Microsoft also lays out a deprecation timelinethat it looks to put in place over the next three years:

Microsoft goes on to explain what this will mean a significant departure from the MSDT platform for Windows users, as many of the troubleshooters we’re familiar with are based on it.

A number of these will be rerouted to another newer user help platform,Get Help. Any troubleshooters that don’t fall into this category will be axed, but until then, it seems that they will continue to work.

Where the troubleshooters can be found

To access the suite of troubleshooting tools in Get Help, you have to go to Windows Settings.

To find this, I suggest you do the following:

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Go toStart>Settings.

Then type inTroubleshootinto the search box that saysFind a settingin greyed out text.

Finally, go toOther Troubleshooters/Additional Troubleshooters(depending on what your system displays) in theTroubleshootwindow

I recommend this because my troubleshooting settings are in a slightly different location to the one Microsoft outlines in its post.

This should lead you to a whole host of different specific troubleshooters.

Detailed breakdown of the changes

If you’re runningWindows 11version 22H2 or an older Windows version, includingWindows 10,Windows 8.1,Windows 7or any other earlier version, you won’t be affected by this. You will be able to use the legacy troubleshooters as normal.

Lower down in its support document, Microsoft also details explicitly what each current troubleshooting tool will be converted to in its new Get Help iteration. Under this list, there’s a detailed list of Troubleshooters that will be getting the chop.

Microsoft notes that this will begin with the next release of Windows 11, hinting that some troubleshooter tools may get removed ahead of others (but not elaborating beyond that).

When you run the new version of Windows 11 that has this change, Microsoft explains that you should see a system message that explains the new troubleshooting process. Hopefully, this should mean that if you do encounter a problem in Windows 11, you’ll be able to find a solution within the Get Help app.

Finally, if you have feedback about this specific change, you can relay it to Microsoft in theTroubleshootwindow by scrolling to the very bottom and clickingGive feedback.

Possible reasons for this major move

BleepingComputer speculatesthat a possible explanation for this strategy is that this is a correction of previously updated features that were targeted in zero-day exploits.

A zero-day exploit is a vulnerability in software that is already being exploited by cybercriminals and hackers on the day it becomes publicly known or the developers of the software discover it (hence meaning they have zero days to comfortably work on it). The MSDT had known vulnerabilities that attackers could have capitalized on and then run all kinds of harmful processes remotely on a user’s system.

This is a pretty major move for Microsoft,coming alongside its much discussed removal of WordPad from future updates. Windows is still the most widely-usedoperating systemfor PCs, which makes it a big target for hackers.

With attackers now being able to pump out malicious code using AI tools, it’s good to see that Microsoft hasn’t lost sight of the fact that it’s still one of the biggest targets for hackers, and that it has its work cut out to combat them.

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Kristina is a UK-based Computing Writer, and is interested in all things computing, software, tech, mathematics and science. Previously, she has written articles about popular culture, economics, and miscellaneous other topics.

She has a personal interest in the history of mathematics, science, and technology; in particular, she closely follows AI and philosophically-motivated discussions.

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