Microsoft Teams Stuck on Offline Status? Fix it in 5 Steps

Rebuilding the Teams cache should do the trick

5 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Microsoft Teams is a popular collaboration platform for employees working remotely. However, some of the Teams users often complain that their status is stuck in offline mode despite their being online on the Teams app.

The issue is indeed annoying and disrupts communication as your colleagues are unable to view your status in real time.

Why is Microsoft Teams stuck on offline status?

Microsoft Teams usually update your status from offline to online automatically under normal circumstances. However, its inability to do so can be because of the following reasons:

If you are wondering how to fix the Microsoft Teams stuck on an offline status to get things right, scroll down below to check out the effective solutions.

How do I fix the Microsoft Teams stuck on offline status?

Before you jump to the solutions listed below, we recommend you perform these simple actions.

If the methods listed above are of no help, try the solutions listed below.

1. Restart the Microsoft Teams app

Force quitting and then restarting the Microsoft Teams app will get rid of the temporary glitch, which might be the reason Microsoft Teams is not updating your current status.

2. Reset your status

If you are unable to change your offline status because of a prevalent bug in the Teams app, using the reset status feature should fix the problem like a charm.

You can also perform the same steps on the web version of Microsoft Teams to reset your current status if you prefer it over the desktop version.

3. Clear the Microsoft Teams cache

Now relaunch the Teams app and try changing your status. Hopefully, you will succeed this time.

A corrupt Teams cache often leads to status conflict on the app. Hence, you should delete the cache files which will force Microsoft Teams to rebuild cache and get rid of the underlying issues or bugs.

4. Reconfigure Coexistence Mode

The coexistence mode is set to Islands by default when organizationsmigrate from Skype for Business to Microsoft Teamswhich allows you to use both these apps simultaneously.

While this is useful, it often interferes with certain features of the Teams, such as preventing status updates. Switching the coexistence mode to the Teams-only option from Islands should fix the Microsoft Teams stuck on offline mode.

That’s pretty much it! We are positive that you were able to fix Microsoft Teams such that it is reflecting your current status and is no longer stuck on offline status.

If the issue persists despite trying everything, you should considerreinstalling Microsoft Teamson your Windows PC as the last resort.

For sharing your feedback or asking queries, feel free to connect in the comments section below.

Microsoft Teams Stuck on Offline Status? Fix it in 5 Steps#

Why is Microsoft Teams stuck on offline status?#

How do I fix the Microsoft Teams stuck on offline status?#

1. Restart the Microsoft Teams app#

2. Reset your status#

3. Clear the Microsoft Teams cache#

4. Reconfigure Coexistence Mode#