New CPU Installed fTPM/PSP NV Corrupted: How to Fix it

Find out how experts fix things effortlessly

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Some users have said they see anfTPM/PSP NVcorrupted message when theyboot up their PCsafter getting a new CPU installed. They can’t boot into Windows because of thefTPM/PSP NVerror, but others see the same message again.

How come the fTPM/PSP NV corrupted error occurs?

ThefTPM/PSP NVerror message references an fTPM module, which is the main cause of the issue. That’s a type of Firmware TPM (Trusted Platform Module) implementation for encrypting system drives with BitLocker.

Therefore, the fix can often be to reset fTPM on your PC. However, some users need to disable BitLocker to reset fTPM. You get two options here:

The first option will reset the fTPM. However, some users continue to see thefTPM/PSP NVmessage even though they can enter Windows after selectingY. Some users who press theNkey get prompted to enter a PIN, but things don’t always work.

Many ask,what will happen if I reset fTPM? The answer is simple. If you have Bitlocker enabled, don’t do it without turning off encryption first. But if you are certain that BitLocker is disabled, resetting fTPM shouldn’t be a problem.

A quick tip here is not to reset fTPM on the first go. Instead, boot Windows and check if BitLocker is enabled. You can then make the necessary changes without any risks.

How can I fix the fTPM/PSP NV corrupted error?

Here’s what you should do first:

1. Disable BitLocker

This should work if you had a new CPU installed and got fTPM NV corrupted on ASRock and even for other devices.

2. Disable fTPM (Security Device Support)

This should fix the fTPM NV corrupted error on Asus and other manufacturers, though the steps may differ for each.

AsBIOS interfacesvary, we recommend users look through the manufacturer guidelines for further details about how to disable fTPM on their PC models. You will find such instructions on the manufacturer’s website.

How to disable BitLocker when I can’t log in to Windows?

If you cannot boot Windows, you can always access the Command Prompt from theRecovery Environmentanddisable BitLocker.

You’ll also need your BitLocker key to decrypt the drive. To find that key, sign into a Microsoft account in a browser on another device. Then you can view yourBitLocker recovery key.

Things are not as tricky when you get a new CPU installed, andfTPM/PSP NVcorrupted message appears on a new PC. With the right approach, you can have it up and running quickly. Also, while dealing with it, find out how tofix BitLocker errors in Windows.

If you have any queries or know of another solution, drop them in the comments below.

New CPU Installed fTPM/PSP NV Corrupted: How to Fix it#

How come the fTPM/PSP NV corrupted error occurs?#

How can I fix the fTPM/PSP NV corrupted error?#

1. Disable BitLocker#

2. Disable fTPM (Security Device Support)#

How to disable BitLocker when I can’t log in to Windows?#