PaperPort Only Scanning First Page: 5 Ways to Fix it

Find out the tricks that worked for others

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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PaperPort 14 is the fastest and easiest way to scan, share, search, or organize your documents. It now has a PC version that can deliver access to your most important files using theNuance Cloud Connector. But for some, PaperPort is only scanning the first page.

Some users have raised concerns over PaperPort not scanning multiple pages or the page quality not being optimal. Keep reading to find out all about it!

Why PaperPort won’t scan multiple pages?

The problem occurs when using the automatic document feeder (ADF)scannerinPaperPort, and this may not manage toscanmultiple pages at one go without user intervention.

It also happens when you’re using an outdatedscannerdriver or when you haven’t properly configured thescannerto run in PaperPort 14.

How do I scan multiple pages on PaperPort?

1. Update TWAIN driver on your scanner

In order to update thescannerdriver, contact thescanner’s manufacturer to get the latest TWAINscannerdriver. You can download it from the website. A good example here is if you’re using Brother Scanner, go to theofficial Brother websiteand check for the driver.

They’re usually found under theSupportmenu. Download the latest TWAIN driver for the Brotherscanneryou’re using (the exact model), and ensure the driver is designed to run on the installed operating system. Don’t forget to install the latest Paperport updates as well.

If this solution doesn’t work, try the next one.

2. Enable ADF in Scanning profile

Scan a document to verify if the PaperPort 14 won’t scan multiple pages issue is resolved without prompting for user intervention. In case PaperPort is still only scanning the first page, head to the next fix.

3. Complete Scanner setup wizard

4. Hide scanner native user interface

When Paperport is only scanning the first page, a quick solution is to modify the scan settings and hide the scanner’s native user interface.

5. Contact support

If none of the above solutions worked andPaperPort14 won’tscanmultiple pages, even when you’re using a properly configured ADFscanner, contact thePaperPortmanufacturer’s tech support.

So, if PaperPort is only scanning first page, one of these solutions should have helped.

Before you leave, check our list of thebest scanner softwareand get one today!

Let us know if any of these solutions worked by leaving a comment in the section below.

PaperPort Only Scanning First Page: 5 Ways to Fix it#

Why PaperPort won’t scan multiple pages?#

How do I scan multiple pages on PaperPort?#

1. Update TWAIN driver on your scanner#

2. Enable ADF in Scanning profile#

3. Complete Scanner setup wizard#

4. Hide scanner native user interface#

5. Contact support#