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Power BI Desktop Won’t Sign in: 5 Ways to Fix the Issue
Check the credentials for any spelling mistakes
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Power BI Desktop is Windows software with which users can set upinteractive reports and visualizationsfor data. However, sometimes users can’t sign in to the Power BI Desktop software.
When users can’t log in, the We don’t recognize this user ID (or Unable to sign in) error message might pop up.
Why can’t I log into Power BI?
1. Double-check the Login Details
First, double-check that you’re entering the right login details. Then carefully enter the login text.
In addition, make sure thatCaps Lockisn’t on when entering the text.
2. Reset Power BI Login
The most obvious way to fix most log-inerrorsis to reset the login details. Users can request apasswordreset for Power BI at BI’saccount recovery page.
There enter a Power BI user ID and clickNextto reset the login.
3. Try Logging in to the Power BI Service
Alternatively, users can try logging in to the Power BI service in the browser. Open thelogin pagefor the Power BI service to log in from there. If users can still log in to the BI service, they can then change thepasswordfrom there.
Thereafter, sign out and sign back in again to BI service and desktop software with the new login details.
If you’re having issues logging in to Power Bi, we advise trying Opera One Browser for this purpose.
Opera One is quite similar to Chrome, due to its engine, but it has several other very unique features. Opera One has the best user interface: it’s elegant, simple, and yet powerful.
You may now obtain a little more privacy with the free VPN available in Opera One. It’s a much lighter package than Chrome. When using add-ons like the VPN and built-in ad-blocker, you’ll have a faster and more responsive internet experience, as well as battery savings for laptops.
When it comes to speed, Opera One features a unique Turbo option that you may activate when you’re using a slow connection, such as airport Wi-Fi. When enabled, it can load pages significantly faster on a slower connection by employing an algorithm that removes the heavy material, leaving only the essence of the page visible.
Opera One also saves data using compression technologies that are not found in other browsers. Plus, it features a built-in AI
⇒Get Opera One Browser
4. Update Power BI to Latest Version
5. Whitelist Domains
If a “Sign in failed because your network required proxy authentication” error message pops up, a proxy authentication network server is probably blocking Power BI Desktop’s web requests. In such circumstances, users will need to contact network administrators to fix the loginerror. Ask the administrator to whitelist the following domains:
Those are a few resolutions that might fix Power BI Desktop user log-inerrors. For further fixes, users can file support tickets by clicking theCreate Support Ticketbutton onPower BI’s Support page.
Which of these solutions solved your issue? Share your thoughts in the comments section below.
Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
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Matthew Adams
Windows Hardware Expert
He is passionate about everything surrounding Microsoft’s OS, focusing on troubleshooting guides & tips for everyday problems.
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