Quick Fixes to FedEx Tracking Number not Found/Not Working

When FedEx says there is no record of this tracking number, use the reference no or try these nifty tips

3 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

Share this article

Improve this guide

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

Key notes

Tracking numbers are one detail that any delivery service uses to identify a package and also to allow their clients – senders or receivers – to track the delivery status of their package. But what if FedEx says the tracking number is not found?

The full message reads:No record of this tracking number can be found at this time, please check the number and try again later. For further assistance, please contact customer service.

FedExshould, at least in theory, allow you to track your package from the start of the delivery to the end. In comes the big question. Why isn’t my FedEx tracking number working? We’re about to find out.

Having a tracking number, one can easily go to the service’s webpage and without much fuss find out if the shipment is on its way or whether they can expect it to arrive on a certain day.

WithFedEx, it sometimes happens that clients are trying to enter the tracking number in the search form, but the service returns anot foundmessage.

Why can’t I track my FedEx package?

If the service tells you that your trackingnumbercan’t be found, it usually means that your shipment hasn’t been picked up yet by the courier or the courier hasnotscanned it when received.

It is common fordeliveryservices to offer a tracking number for any parcel that they process. However, it takes up to 24 hours to sort out all the packages received in one day.

Only afterward is thetracking numberregistered in their systems.

Let’s have a quick look at the most common issues reported by users worldwide:

Finally, it is also possible that the tracking system is dealing with an outage or even regular maintenance.

How can I find out where is my package without a tracking number?

As mentioned, you should allow 24 hours between the day the parcel was sent before searching for it in the system. Here are more methods to try:

? Use a reference number instead

If for any reason you misplaced the tracking number, or you have the wrong one, you cantrack your shipments online using the reference numberassigned to your shipment.

Alternatively, you can use the purchase order number or the number found on your door tag or door tag ID.

? Use the FedEx InSight service

You can also use theFedEx InSight serviceto track packages without a tracking number or call FedEx Customer Service to talk to one of the agents.

It’s easy to use the InSight programs, all it takes is completing the registration and setting up your account.

? Use FedEx Delivery Manager

Sign up for free and receive notifications regarding the current location of your shipment via email or text. If you’re already using this tool but it seems to act out, we’ll help youdeal with the Delivery Manager not working issuesin no time.

Alternatively, you can use the FedEx Mobile App for the same effect.

SinceFedExis one of the most reliabledeliveryservices, you’ll surely get a positive response in the end.

Quick Fixes to FedEx Tracking Number not Found/Not Working#

Why can’t I track my FedEx package?#

How can I find out where is my package without a tracking number?#

? Use a reference number instead#

? Use the FedEx InSight service#

? Use FedEx Delivery Manager#