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Skype Crashes in Windows 8.1: Microsoft Releases Patch to Fix the Issue

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Updated onOctober 4, 2023

updated onOctober 4, 2023

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Skypepatch forWindows 8.1released byMicrosoftto fix the crash bug that was affecting numerous usersTheseWindows 8.1 issuesdon’t seem to have a clear end, but at least some of them are being taken care of. Such is the case with the reportedSkypecrashes and “not opening” errors withWindows 8.1. Microsoft has finally released a fix that so far is working for all those that have reportedSkypecrashing inWindows 8.1.

Here are some of the most common issues the users have reported withSkypeonWindows 8.1:

After upgrading toWindows 8.1this evening, everything else seems to work fine exceptSkype.  When I openSkypeit starts to load for a few seconds then disappears and I am automatically back at my Start Screen. If I swipe from the left hand sideSkypeis still running, but again it shows for a few seconds then disappears. All I see is the fullscreen pale blue background with theSkypelogo before it disappears, in other words, the app never fully loads. I have tried uninstalling it, restarting my laptop, then reinstalling it from the Windows Store, but it still does the same thing.

Somebody is complaining about various other Skype errors inWindows 8.1:

I just updated toWindows 8.1and whenever I try to enter the app through the start menu, It starts to show the cirular thinking icon like it is loading, then just closes to the start menu screen.    When I put my mouse on the top left corner, you can still see that the skype app seems to be open, but if you click on it again, it repeats itself, showing the initialskypeapp loading screen, then goes back to the start screen.

Fix Skype crashing and not opening issues in Windows 8.1

For some users, installing  .NET framework 3.5 from the “Add windows features” did the trick, but now that Microsoft has an official fix, you should install the update. The patch is called “Skype Windows Store app crashes inWindows 8.1and in Windows Server 2012 R2″ and has the following symptom: “When you start the Skype Windows Store app inWindows 8.1or in Windows Server 2012 R2, the app immediately crashes, and Windows returns to the Start screen”.

Microsoft is saying that Skype issues on Windows 8.1 occur when the device has an Intel(R) HD Graphics 3000 (Sandy Bridge) graphics device. If you have set up Windows Update to download and install updates onWindows 8.1automatically, then you probably already have it installed. If not, you can follow these manual download links from the Microsoft Download Center:

You will need to restart yourWindows 8.1system so that the update will take place. Let us know in the comments section if this has solved your Skype issues inWindows 8.1. You will identify the SkypeWindows 8.1patch in Windows Update if you choose to install updates on your own with this code –KB2902892.

You can read more articles on this topic, as many users have reported issues with Skype onWindows 8.1and Windows 10. Here are some of them, we recently covered so you can check them out:

Radu Tyrsina

Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).

For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.

Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.

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