Some HP devices are facing BSOD and boot loops, but HP appears to have a fix
HP systems saw the Blue Screen of Death and boot loops, but now there’s an apparent fix for the issue.
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What you need to know
HP released an update recently that appears to fix an issue that caused several severe errors on a variety of devices. HP users on a range of devices recently saw the Blue Screen of Death (BSOD) and boot loops on their machines. While reports with those types of errors appeared before the May 12 Patch Tuesday update, the issue seemed to increase in frequency in conjunction with that update.
Now, an update is available from HP titled “HP Software Component 4.1.4.3079. The update appears to fix the “KMODE_EXCEPTION_NOT_HANDLED” error that accompanied the Blue Screen of Death.
The issue seems to be caused by conflicts between Windows Defender and HP software updates. It’s unclear how widespread the issue was but affected systems had serious issues. Some systems saw boot loops and couldn’t boot into safe mode, according toWindows Latest. If you did manage to boot up your affected PC, you could fix the issue byperforming a System Restore. While it doesn’t illustrate how widespread the issue is, our executive editor, Daniel Rubino, ran into the issue over the weekend.
Welp, slow ring just nuked my gaming/work rig. Can’t uninstall any updates, can’t repair. Gotta reinstall Windows 🤦pic.twitter.com/1iww7ShwfdWelp, slow ring just nuked my gaming/work rig. Can’t uninstall any updates, can’t repair. Gotta reinstall Windows 🤦pic.twitter.com/1iww7Shwfd— Daniel Rubino (@Daniel_Rubino)May 21, 2020May 21, 2020
Woody Leonhard spotted the HP update andshared the news on Twitter. If you are on an HP device, you can go to Settings and perform a system update to receive the fix from HP.Neowinpoints out that the fix is rolling out gradually, so you might not see it at this time. The fix doesn’t seem to specifically mention fixing this issue, so there’s a chance that you could experience the issue after this update. People have reported that the update addressed the issue, though. If you are still concerned, you can follow our guide onhow to perform a System Restore.
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Sean Endicott is a tech journalist at Windows Central, specializing in Windows, Microsoft software, AI, and PCs. He’s covered major launches, from Windows 10 and 11 to the rise of AI tools like ChatGPT. Sean’s journey began with the Lumia 740, leading to strong ties with app developers. Outside writing, he coaches American football, utilizing Microsoft services to manage his team. He studied broadcast journalism at Nottingham Trent University and is active on X @SeanEndicott_ and Threads @sean_endicott_.
