Sorry we’re having trouble opening this item [SOLVED]

3 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Even thoughOutlookis one of the most prominent email clients, some of Outlook’s bugs are extreme and cause the app to become completely unusable. That is exactly the case with the Sorry we’re having trouble opening this item error that bothers some users.

Here’s what one user had to say on the officialMicrosoft support forum.

I client of mine is having an issue with outlook where heremailsare not showing on the viewing pane on the right (Just a blank space instead) and if she double clicks anemailto try and open it, it displays the message:Microsoft OutlookSorry, we’re having trouble opening this item. This could be temporary, but if you see it again you might want to restartOutlook.

Learn how to fix this problem by following the instructions below.

Why won’t Outlook open items?

1. Restore Outlook’s default view settings

2. Repair your Outlook installation

Now find and select your current Outlook data file (.pstor .ost), and then pressOpen.

The locations are as follows:

Microsoft Outlook is undoubtedly one of the bestbusiness emailing software. But like other software, its functionality can be brought down by the occasional bug.

If Outlook won’t work locally, you can always access it via the browser. Theweb-based Outlook clientis a worthy alternative. Plus, to access the client without interruption you should use an efficient browser like Opera.

With an improved interface, this browser can offer helpful integrations with other apps and great privacy features that keep your online activity protected.

⇒Get Opera

One such bug is the one that triggers the message ‘sorry we’re having trouble opening this item’. Fortunately, as we have seen, you can swiftly solve it by resetting your app to its default settings or repairing Outlook files.

Sorry we’re having trouble opening this item [SOLVED]#

Why won’t Outlook open items?#

1. Restore Outlook’s default view settings#

2. Repair your Outlook installation#

Sorry we’re having trouble opening this item [SOLVED]

Why won’t Outlook open items?

1. Restore Outlook’s default view settings

2. Repair your Outlook installation