Ubisoft Connect Achievements not Showing: 3 Ways to Fix it

Simple yet effective fixes to solve this problem

3 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

Share this article

Improve this guide

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

Key notes

Uplay is an amazing game distribution platform created by Ubisoft. It can be used to buy and download games as well as DLCs.

It can also be used to chat, read news about games, andmanage your game libraryand achievements. The problem is that some players have reported that they are having problems with their achievements.

Why won’t Ubisoft synchronize achievements?

Below are some of the reasons your Ubisoft Connect achievements are not showing:

What can I do if Ubisoft Connect achievements is not showing?

1. Make a backup of your Achievements folder

Normally, Uplay should upload the achievementsfileof all of your games to the cloud.

However, it doesn’t seem to do this with all of the games, such as with some Assassin’s Creed titles.

Because of this, you have to do it manually.

You’ll first need to complete the game with some of theAchievementsfor testing purposes.

Navigate to where your achievements are locally stored:C:\Users%USER%\AppData\Local\Ubisoft Game Launcher\spool%manynumbers%

After that, you’ll just have to uninstall and re-install Uplay and your game:

If you Uninstall Uplay, it will delete theUbisoftGame Launcher folder.

If you install Uplay again, you’ll notice many Achievements will be reset, but if you also restore the .spoolfile,the Achievements will be back.

2. Wait it out

Sometimes achievements won’t be granted the exact moment you’ve met all the prerequisites.

In fact, some reports state that it may take up to 48 hours until you may receive them.

3. Contact the customer support

If all solutions listed above fail to yield results, you should consider contactingUbisoft customer support.

While this is indeed a serious problem, the only thing players could hope for is a patch to be released in the near future. Until then, players will just have to back up their ownfiles.

In the same vein, ifUbisoft payment is not workingon your PC, check our detailed guide to fix it.

Feel free to let us know the solution that helped you sync your achievements in the comments below.

Ubisoft Connect Achievements not Showing: 3 Ways to Fix it#

Why won’t Ubisoft synchronize achievements?#

What can I do if Ubisoft Connect achievements is not showing?#

1. Make a backup of your Achievements folder#

2. Wait it out#

3. Contact the customer support#