Ubisoft Connect Chat not Working: How to Fix it

Disabling your antivirus temporarily should do the trick here

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

While it is fun to play games with friends, things become problematic when you are unable to communicate with them. This is what is happening to Ubisoft users as they complain that the Connect chat is not working.

Usually, the chat returns the following message:We are unable to deliver that message. Try again.Furthermore, others said that all their conversations and discussion groups have disappeared on the Uplay Overlay.

This is a pretty annoying issue and is most likely related to the connection. Fortunately, there are some solutions to fix it.

How can I fix Ubisoft Connect chat if its not working?

1. Make sure Uplay doesn’t start in Offline Mode

2. Change proxy settings

Proxy server issuesare pretty annoying. Make them a thing of the past with the help of this guide.

3. Disable your antivirus and VPN

If you are using an antivirus solution or one of thebest VPNs, make sure to disable them. Sometimes, antiviruses or the Windows Firewall caninterfere with your internet connectionor your apps and block certain features.

To make sure that’s not the case, disable your antivirus and check if the chat in Uplay is working. In certain cases, you might have to uninstall your antivirus.

For Nortonusers, we’ve got a dedicated guide on how to remove it from your PC completely. There’s a similar guide for McAfeeusers, as well.

If uninstalling the antivirus worked, and the Uplay chat doesn’t have issues anymore, you can install another antivirus solution.

4. Forward ports

If you can’t stop your firewall, you’ll need to configure it to follow some network ports. The Uplay Launcher ports areTCP: 80, 443, 13000, 13005, 13200, 14000, 14001, 14008.

After that, your Chat should be working properly. If you need more info onhow to open firewall portsin Windows 10, we’ve prepared this useful guide to help you do it with ease.

5. Flush the DNS cache

If you’re havingtrouble accessing Command Prompt as an admin, then you better take a closer look atthis guide.

6. Reinstall Uplay

If you want to make sure that you completely remove an app from your Windows 10 PC, follow this guide with thebest uninstaller softwareavailable.

After following these solutions, you should be able to fix the Ubisoft connect chat not working issue and communicate with your friends without any issues.

If you have any other suggestions or questions, leave them in the comments section below.

Ubisoft Connect Chat not Working: How to Fix it#

How can I fix Ubisoft Connect chat if its not working?#

1. Make sure Uplay doesn’t start in Offline Mode#

2. Change proxy settings#

3. Disable your antivirus and VPN#

4. Forward ports#

5. Flush the DNS cache#

6. Reinstall Uplay#