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Windows 10 Store Not Connected To Internet: Solved

Learn what you need to do to fix your Store

9 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

TheWindows 10Your PC isn’t connected to theInternetissue is quite common in some Windows PCs, especially when using the Microsoft Store.

What is most annoying about this fault is that users are connected to a reliableinternet connectionand they can actually run other tasks needing an online connection such as updatingWindows or checking emails on Microsoft Outlook.

Strangely, Windows will persistently warn that the system is disconnected when trying to use Store and a few other internet-based applications.

What causes the Windows 10 Store not connected to internet issue?

The Windows 10 Storenot connected to internetissue, like it so happens with many Windows bugs doesn’t have one single trigger. Rather, it’s a result of a wide range of hitches each of which should be checked individually in order to fully eliminate it.

This article discusses what to do if Microsoft Store says you’re not connected to the internet on a Windows 10 PC, so let’s jump right into the solutions.

What can I do if I can’t connect to Windows Store in Windows 10?

1. Clear the Microsoft Store App. Cache

Clearing the AppStore’s cache may help the PC forget the corrupted settings and restore functionality.

2. Update the Date and Time settings

ForWindows 10:

For Windows 8/8.1:

Please note that for Windows 8.1, the first three steps differ and should be as follows:

3. Run the Windows Apps built-in Troubleshooter

Microsoft includes an efficient troubleshooter for Windows store apps in the Windows installation package and launching it could help.

Here is how to reset and repair the apps:

4. Use The modern UI App troubleshooting Tool

The Modern UI App troubleshooter resolves a number of common troubles some of which are known to generate the lack of internet connection issues. Downloading and running it could hence help.

The following Fixes works for multiplePC not connected to the Internetissues including general network internet connectivity problems as well as Windows Store Apps opening.

5. Repair the Network Settings

ForWindows 10:

3. Leave theWindows 10network troubleshooter to run until its done.

For Windows 8:

For Windows 8.1:

Additional Commands to Help Fix The Network

There are some useful network reconfiguration commands that you can run if, for some reason, the “Your PC isn’t connected to the Internet” problem isn’t solved by the Network troubleshoot.

Steps (Windows 7, 8, 8.1, and 10):

These commands refresh the system’s IP and DNS settings and may, with luck, heal the issue.

6.  Router/Modem Reset

The error may also be brought about by having a faulty router/modem configuration. The way out here would be to reset your device to their defaults.

Now, the method of resetting your router/modem varies from one model to another so you may have to refer to your devices manual or manufacturers’ website to see the steps.

7. Restart the PC

Another smart quick-fix for a wide range of problems is to restart your PC. Try and see if things will change for the better.

8. Disable the Proxy Server

Using a Proxy to connect to the internet may sometimes precipitate this problem. Disabling it could thus save your day.

Steps (Windows 7, 8, 8.1, and 10):

9. Disable The Antivirus & Firewall

Another possible solution for the Windows 10 Storenot connected to interneterror is to disable your antivirus and/or thefirewalleven if temporarily.

Steps To Turn Off Firewall:

Windows 7

Windows 10

Windows 8.1

10. Turn off Antivirus

Also try to halt your antivirus for some minutes before attempting to access the resources.

Here is how to turn off Windows defender.

5. Set the real-time protection tooffby sliding the button to the left.

You can also follow the right process to turn off any other antivirus (Bitdefender, Avast, Kaspersky, Norton and more).

Remember to turn on the Firewall & Antiviruses as soon as possible.

After, check whether the can’t connect to Windows Store Windows 10 issue persists or is gone.

11. Reset Internet Explorer

Thiserrorcan also be arising due to issues with your IE (Internet Explorer) browser. Resetting it sometimes removes the problem.

Steps:

8. Exit then restart the browser to effect changes.

12. Reset the Edge Browser

Users withWindows 10should reset theEdge browseras follows:

13. Run SFC (System File Checker)

The SFC utility could be beneficial if the challenge is caused corruption of some files.

Steps:

14. Tweak Microsoft services

Disabling an essential Microsoft service can also bring the frustrating your PC isn’t connected to the Internet issue.

Ensuring that all the Microsoft services are running could successfully solve this.

Steps:

15. Log In using a different User Account

The corrupt settings could be affecting your user account only. You can switch to a new Microsoft user account or even create one then try to log in using the fresh credentials.

This is also the recommended solution for users experiencing this issue because of logging in using the guest account.

Simply log out of the Guest account and log in using the original logins.

16. Remove any third-party software you have recently installed

Certain third party software interferes with your browser and connection settings so you may have to inspect your system for such programs and uninstall them.

Similarly, any adds on you have enabled on the browser could be the cause of the problem so reverse the action by removing such an Adds-on/extensions.You will then restart your computer and retest to verify if your PC has reconnected.

You may have to try out each of these suggested fixes before you finally get rid of theerroryour PC isn’t connected to the Internet.

The key is to be patient and not to miss any of the steps. If possible, back up everything and create a system restore point.

This will give you peace of mind as you can always recover from any subsequent malfunction in case of any of the procedures go wrong.

We hope you managed to get rid of the Windows 10 Storenot connected to internetissue on your PC.

More about the topics:Microsoft Store Fixes

Madalina Dinita

Networking & Security Specialist

Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer.

She is interested in all things technology, especially emerging technologies – AI and DNA computing in particular.

Prior to joining the WindowsReport team, she worked in the corporate world for a number of years.

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Madalina Dinita

Networking & Security Specialist

Madalina is a Windows fan since forever, especially interested in AI, emerging technologies, privacy, and security.

Reviewed byVlad Turiceanu

Coming from a solid background in PC building and software development, he’s a Windows 11 Privacy & Security expert.More about Vlad ›