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Xbox One Headset Not Working: How to Make it Work
If Xbox headset is not working, then you are in the right place
7 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Are you unable to hear sound through your Xbox One headset? Or maybe the mic stopped working, the headset picks up other voices, or it keeps buzzing, and has bad lag and latency issues?
These are just some signs of the Xbox One headset not working, and it can get pretty frustrating while making the whole gameplay experience so not worth it – I mean, what’s a game without sound or feedback?
What you need to note, however, is that controllers connected via Bluetooth don’t support attachments such as headsets.
If you want to use one on your PC, connect the controller using a wireless adapter or USB, and then connect the headset directly to the controller.
We’ve listed several fixes to resolve this problem so you can get back to your game and enjoy every bit of it.
What can I do if my Xbox One headset is not working?
1. General troubleshooting solutions
If you cannot hear the sound, or others cannot hear you when using the headset, here are a few general fixes you can try before using any other solutions.
2. Check your profile/Configure privacy and online settings
Sometimes kid profiles prevent chatting, and if the profile you’re using has parental controls switch or change it. Once you’re done, you should fix the headset not working on Xbox One issue.
3. Power cycle your Xbox One console
4. Check your settings
Since your headset isn’t muted and you’ve turned your Xbox on and off; plus it’s unlikely your controller is not associated with your profile, it’s probably not related to your NAT settings.
5. Adjust game/chat balance
You can change the balance between the sound from the game and that of the chat room using the headset adapter.
If the balance for the game is 100 percent while chat is 0 percent, the sound you hear will only be from the game and not chat – and vice versa. You can change the balance by pressing the buttons on the adapter (left side).
6. Update firmware
To fix Xbox One headset not working, your controller’s firmware needs updating in order to be compatible with the headset’s adapter.
When your controller is updated with the latest software, you get full use of the headset adapter capabilities, including important controller improvements.
Updating can be done wirelessly, via USB, or via your PC.
If your controller can only be updated via USB do the following:
7. Check the chat mixer
If you’re unable to hear other people, check the chat mixer from the Xbox One settings on the left sidebar menu.
8. Replace your peripherics
Replace your controller
If you’ve followed these troubleshooting steps but your chat headset still doesn’t work, it may need to be replaced. You can order a replacement, through Device Support on the Xbox site.
Replace your headset
One of the most important things to consider when you pick a headset is how comfortable to wear they are. Even if you do not spend a lot of time gaming, a comfortable headset can significantly improve your experience.
You also need to make sure that both the sound quality of the headphones and the quality of your microphone are on point to ensure an immersive experience as well as good communication.
Other things to take into consideration when looking for thebest gaming headsetare the quality of the Bluetooth signal in the case of wireless headphones, noise-canceling, and good syncing with your output and input sources.
Were you able to get your Xbox One headset working again using any of these solutions? Let us know by leaving a comment in the section below.
More about the topics:Fix audio issues,gaming hardware,Xbox One issues
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
