Your account can’t make a purchase on Xbox.com? Here’s why

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Updated onOctober 4, 2023

updated onOctober 4, 2023

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The Xbox Marketplace is an online multiplayer gaming and digital media delivery service created and operated specifically for theXbox.

Here you can engage in online game matches, download games, avatars, and other such content. However, someusershavereportedthat they are unable to make purchases and are met with anerror message:

I am unable to claim any 360 titles or avatar items and this problem is not just temporary. When I try to make a purchase (even a free one) theerror messageYouraccountis unable to make this type of purchase on Xbox.com. Please complete this transaction from yourXbox.appears.

While the issue itself seems pretty serious at first, it seems that this is just a normal Xbox feature.

Apparently, theuserwas registered with achild or teenaccount. Xbox rulesstatethat:

This error means that theMicrosoftaccountthat you’re trying to use to make the purchase doesn’t have the ability to make the purchase.Child and teen accountsare prevented from making purchases in theXbox 360Marketplace. Changing yourMicrosoftaccountage or your purchase settings won’t resolve this issue.To resolve this issue, purchase or download the content on yourXbox 360console.

How do I buy items in Xbox 360 Marketplace without restrictions?

The first solution that may come to mind is to take youraccountand modify the restrictions and the age. However, for some reason, this doesn’t seem to work.

Apparently, you must have anadultaccountfrom the get-go. For some odd reason, age restrictions only seem to apply toXboxOneusersand notXbox 360users.

The most probable explanation is thatMicrosoftconsiders those that have anXbox 360to already be adults by now, as opposed tousersof the much more recent Xbox One.

As such, you only have 3 solutions, and all of them areworkaroundsat best:

If you are also having trouble purchasing content off of the Xbox Marketplace, try these solutions to bypass them without problems.

Know a solution that doesn’t feel so much like a workaround? Let us know in the comments section below.

Your account can’t make a purchase on Xbox.com? Here’s why#

How do I buy items in Xbox 360 Marketplace without restrictions?#

Your account can’t make a purchase on Xbox.com? Here’s why

How do I buy items in Xbox 360 Marketplace without restrictions?