Zoom Error Code 10002: What is it & How to Fix it

Uninstall and reinstall Zoom app to troubleshoot the error

3 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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You’re not alone if you’re experiencing theZoom error code 10002on your computer. The error can be annoying as it renders the Zoom client unresponsive till the error is resolved. However, this article will take you through some steps for fixing it.

Also, we have a detailed guide discussing theZoom error code 100000502that occurs when joining a meeting and how you can resolve it.

What is the error code 10002 on Zoom?

The error code 1002 on Zoom is accompanied by an error message indicatingUnable to install updates, causing it to crash or close abruptly. The error is most common with macOS users but also occurs on Windows PCs.

However, the Zoom Unable to Install Updates Error Code 10002 means the Zoom installer is experiencing difficulties accessing the source file.

What causes Zoom error code 10002?

These are just a few possible causes, and the actual cause of the error may vary on different devices. Regardless, we’ll discuss ways to fix the error in the next section and get yourZoom clientworking again.

How do I fix Zoom error code 10002?

Go through the following preliminary checks before attempting any advanced troubleshooting steps:

If the above steps can’t resolve the error, proceed with the solutions below:

1. Uninstall and reinstall Zoom

Reinstalling Zoom will resolve broken installer files and replace them with a new copy in the source folder. Also, it allows you to install the latest version automatically.

2. Allow Zoom through Windows Firewall

Allowing Zoom as an exception in Windows Firewall prevents the firewall from checking or delaying its processes.

Also, temporarily disable third-party antivirus software as they may be blocking the Zoom update. You can check how to fixWindows Firewall blocking other app featureson your PC.

Conclusively, you can check our guide on fixingerror code 5003 on Zoomand get it working. Likewise, read aboutZoom error code 1001if you encounter it while using the app.

Should you have further questions or suggestions regarding this guide, kindly drop them in the comments section below.

Zoom Error Code 10002: What is it & How to Fix it#

What is the error code 10002 on Zoom?#

What causes Zoom error code 10002?#

How do I fix Zoom error code 10002?#

1. Uninstall and reinstall Zoom#

2. Allow Zoom through Windows Firewall#